Catering Manager II Job at Sodexo/University

Sodexo/University Allentown, PA 18104

Excellent opportunity at a premier Sodexo Showcase Campus Dining account in Allentown, PA. Join a highly talented and motivated team in Red Door Catering at the beautiful Muhlenberg College. Our program has been recognized by College Niche, The Huffington Post, Thrillist, Cappex and The Daily Meal as serving the “best food” and providing the “best dining experience” among a small and select group of US colleges. Red Door Catering was recently awarded the 2022 Best of Allentown Award in the Caterers category by the Allentown Award Program.

The most qualified candidate will manage all daily operations of catering services on campus to include planning menus, organizing venues and equipment, executing events, and managing catering staff. Top-notch catering managers will build good relationships with customers and clients. Provides supervision for catering services to ensure client satisfaction and retention for the Company. Implements business practices in order to uphold Company and client mission and values. Contributes to account revenue and operating profit contribution through the implementation of services and creation of opportunities for growth. This individual must be committed to an over-the-top customer experience in premiere quality food, service and presentation. Dedication to customer satisfaction, enthusiastic team-player, commitment to professional ethics and a strong creative drive are key characteristics for success in this position. Strong leadership qualities, organizational sense, incorporation of teaching/training applications, practiced in systems management, are core experience requirements to manage and grow in this opportunity. This twelve month position entails some weekends, late nights and holidays, based on account and event needs.

Responsibilities:

  • Maintains and develops client relationships and client satisfaction for catering services to ensure account retention.
  • Fulfills contractual obligations to the client.
  • Plans projects, including defining objectives, methods, timetables and budget to support client and Sodexo strategic plan.
  • Accountable for the execution of service quality by maintaining the highest level of delivery.
  • Promotes and supports workplace diversity initiatives.
  • Directs daily operations of catering services to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.
  • Directs catering operations including waited table service, bars, continuous break stations and buffet lines.
  • Plans, advises and assists with menu options and selection and provides job quotes for special services or sales.
  • Ensures the quality of catering operations, including dishware, linens, food and beverage items, preparing alcoholic beverages to standards, complying with all sanitation guidelines and maintaining area in accordance with state health standards.
  • Probes potential problems and apprises manager of status on resolution of problems or issues, using appropriate Sodexo resources when necessary.
  • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.
  • Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.
  • Ensures compliance with all federal, state and local regulations as well as Sodexo/client policies and procedures (e.g. quality assurance, safety, operations, personnel).
  • Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards.
  • Establishes operating standards, implements quality improvements and communicates them to employees.
  • Ensures certifications are current for facilities.

Position Summary

Oversight of catering activities for a small to mid-size location/unit with $500k-$1M in managed catering volume. Medium complexity with a high degree of hands on involvement in catering events. Strong client interaction.
Key Duties
- Oversight of Sodexo resources, recipes, systems and use of catering programs to direct daily catering events including; food production, inventory, product deliveries, invoices, and procurement operations.
- Oversight of the sales process for catering and/or conference service events. Works with client and customers to design events.
- Ensures employees have appropriate equipment, supplies and resources to perform their job, and meet goals, cost controls and deadlines as assigned.
- Establishes and maintains a safe work environment including both food and physical safety in order to comply with all regulatory and Sodexo standards in various environments. Drives the Zero Harm mindset.
- Complies with budget requirements by controlling costs (i.e. labor, inventory, equipment, materials) and making adjustments when necessary
- Supervises employees by delegating, assigning and prioritizing activities, and monitoring operating standards

Job Type: Full-time

Pay: $42,900.00 - $64,900.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Allentown, PA 18104: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

  • Driver's License (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: One location




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