Compensation starts at $17/hr

On The Border Mexican Grill & Cantina has been providing great service in a fun, team environment for over thirty years. Started by three friends with a passion for sizzling fajitas, strong margaritas, and a lively patio scene, On The Border is the national leader in Mexican Casual Dining. That original passion continues with those same fajitas and other traditional favorites, our bar service and our signature patio dining in each of our locations. Guests can easily share our food by utilizing our to-go and catering services.

Our brand has 150+ restaurants, including international franchise locations in Korea. Our company continues to grow - are you ready to join our team? Bring your passion and talent, and come grow with us!

Job Summary: This position will have the primary responsibility of booking catering orders via telephone and online. This individual will also play an integral role in building sales for the department.

Directly Reports to: Catering Manager of On The Border Call Center

Job Tasks and Responsibilities

• Coordinate, book, and process all delivery and basic catering orders, ensuring complete guest satisfaction.
• Accept and record all inquiries from guests.
• Create and send all follow-up correspondence.
• Complete event confirmations as needed.
• Report all guest complaints to direct supervisor.
• Complete any guest recovery or correction action authorized by direct supervisor. Examples are tardiness and omitted items. If needed seeks input from Senior Sales Associate.
• Conduct daily follow-up calls with their bookings to ensure guest satisfaction and report all opportunities to direct supervisor.
• Complete and distribute all comment cards as needed by email, fax, or postal.
• Actively pursue new accounts and leverage existing ones to grow sales.
• Manage weekly contact log and actively pursue catering events.
• Solicit all reoccurring clients for additional catering events
• Attend assigned events as needed.
• Complete all other duties and/or projects as assigned.
• Daily same-day verification with the unit.

Qualifications / Criteria

• Remote position ability to work from home internet access.
• Catering experience preferred.
• Sales experience preferred.
• Restaurant experience required.
• High school diploma required; some college experience preferred.
• Working knowledge of all Microsoft-based programs including Word, Excel, Power Point, and Outlook.
• Excellent verbal and written communication skills.
• Bi-lingual in English and Spanish is preferred.

What makes On The Border more than just Bueno? But, MUY BUENO!

Highly competitive earning opportunities.

Flexible scheduling for families, second jobs, and life in general

Health Benefits

Career PATH

Team Member dining program

Referral Bonuses

Growth opportunities at all levels

Employee Do The Right Thing Fund

Community involvement & outreach through No Kid Hungry

On The Border is an Equal Opportunity Employer.