This position is involved in the training, planning, and directing of activities of all Lines Maintenance workers. This involves being engaged in the construction, repairs and maintenance of water and sewer mains, water services, meters, valves, fire hydrants, force mains, manholes, sewer laterals and the cleaning of sanitary mains, lift stations. Also involves monitoring the water and sewer billing and related records. Report to Department Director or Designee.

• Administrative Duties: Fills in for the Distribution Foreman, Collection foreman or Construction Foreman when requested. Gives input for budget line items when requested. Prepares project cost estimates for all types of line work. Supplies input to supervisor for PER's. Ability to instruct others in the proper use of all equipment in the Water and Sewer Department and all repairs and installation procedures for all water and sewer lines materials. Ability to work primarily as a locator or fill in when needed. Meets daily with Foreman's to discuss daily workloads and manpower utilization. Schedule of meter change-outs and develop long-range meter change-out and testing programs for meters. Handles customer billing concerns and administers the Backflow/Cross-Connection Program as needed.
  
• Monitors And Participates In All Field Work: Assesses and determines necessary field work in the construction, repair or replacement of sewer force mains, gravity mains, laterals, water mains and service lines. Provides technical assistance to the Engineering Department regarding fieldwork. Consults with customers and plumbers to determine responsibility of specific sewer problems for both residential and commercial sites. Initiates applications for necessary permits, i.e. street openings/closings and locates. Maintains work records and generates reports and data involving manhole rehabilitation and the ongoing sewer cleaning program. Ability to call in locates and equipment for a demolition if needed.
  
• Customer Service Ultimately responsible for customer service at job sites. Communicates clearly and politely to assist customers in person and by phone. Interacts with other employees and uses two-way radio. Ability to update and query all Water & Sewer applications in the Lucity work order system and train others as needed. Ability to look-up work orders, customer information and generate work orders if needed. Ability to use Microsoft Office applications. When needed, monitor all work accomplished by the Central Lines Technicians and make recommendations to the Chief of Central Lines Maintenance for improvements. Fully understands what backflow prevention is, the Backflow Manual and Ordinance, and supervises if needed. Ability to complete billing adjustments and effectively communicate with CSO on maintaining billing accuracy. Responsible for reports and records such as; meter installations, meter installation removals, and assist in the preparation of the Council Monthly Operating Reports (MOR).
  
• Radio Communication Is responsible for relaying information from customers to field personnel, i.e., locates, water leaks, sewer spills, etc. Also assists field personnel via radio with questions from out in the field.
  
• Standby Performs standby service on a regular rotating basis to complete and supervise emergency repairs.
  
• Training: Attends various training classes offered internally or from an outside source.
  
• Performs other duties as assigned.
  

EDUCATION AND EXPERIENCE
High school, plus specialized schooling and/or on the job education in a specific skill area; E.G. data processing, clerical/administrative, equipment operation, etc, plus 5 years related experience and/or training. Or equivalent combination of education and experience.
ADDITIONAL INFORMATION
Must reside within 45 minutes of City Hall (151 SE Osceola Avenue) using Map Quest.

COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee plans and arranges own work, referring only unusual cases to supervisor.

PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees, all performing basically the same type of work.

DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of medium organizational component and the organization's clientele.

MENTAL DEMAND
Very close mental demand. Operations requiring very close and continuous attention for control of operations which require a high degree of coordination or immediate response. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.

ANALYTICAL ABILITY / PROBLEM SOLVING
Directed. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)

ACCURACY
Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.

PUBLIC CONTACT
Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of major importance and failure to exercise proper judgment can lead to substantial losses to the organization.

EMPLOYEE CONTACT
Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

OTHER SKILLS
Ability to follow oral and written instructions. Ability to delegate assignments and monitor staff to complete projects in a timely manner. Ability to work outdoors under adverse weather conditions. Ability to use hand-held tools. Ability to communicate clearly and politely, orally and in writing. Ability to work with minimum supervision. Ability to maintain accurate records and prepares reports. Ability to meet multiple deadlines. Use of strong organizational and leadership skills. Ability to change priorities to meet customer service demands. Knowledge in the areas of maintenance of water and sewer utilities. Knowledge of proper procedures and safety regulations involving the operation of heavy equipment. Ability to make independent judgments and assist and resolve customer concerns in a calm and efficient manner. Ability to remain calm in stressful situations.

PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, taste or smell; regularly required to stand, walk, sit;

The employee must occasionally lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds, occasionally lift and/or move more than 100 pounds, continuously lift and/or move up to 10 pounds, continuously lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is continuously exposed to work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, risk of electrical shock, vibration; regularly exposed to work in high, precarious places; occasionally exposed to toxic or caustic chemicals, wet or humid conditions.

The noise level in the work environment is usually very loud.