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JOB TITLE: Certified Medical Assistant

EXEMPT or NON-EXEMPT: Non-exempt

SUPERVISOR TITLE: Director, Practice Management

DEPARTMENT NAME: Hill Health, Inc.

DEPARTMENT NUMBER: 3510

GRADE: G-9

BONUS LEVEL: 1

HR Use Only:

EEO Classification Code:

Workers’ Compensation Code:
____________________________________________________________________________

PURPOSE (2-4 sentences stating the overall scope of the position):

Experienced, strong, medical assistant focused on providing an outstanding patient experience and the ability to work with the clinical team (including Physicians, Nurse Practitioners) as well as the front office staff and Director of Practice Management to ensure appropriate quality care for patients of the Hill Health practice. Responsible for assisting providers with clinical and administrative tasks involved in running a high quality medical practice.

ESSENTIAL RESPONSIBILITIES (% of time spent; total should equal 100%):

Essential Responsibility %

50%

• Direct patient interactions including, greeting, rooming, assisting providers
• Greeting and rooming patients.
• Obtaining vital signs.
• Performing non-invasive, routine, technical supportive services with the specific authorization and supervision of a medical provider, including CLIA waived testing, injections, skin tests, and EKG testing.
• Assisting a medical provider in exam rooms.
• Documenting all required information in the patient’s electronic medical record.

20%

• Communication and correspondence including lab results, prescription refills, quality programs, referrals and authorizations as requested by a medical provider
• Taking telephone messages and providing feedback and answers to patient, medical provider, insurance plan, and/or pharmacy.
• Triaging messages from patients and front office staff to medical providers.
• Giving instructions to patients as instructed by a medical provider.

10%

• Maintain logs, required checks, exam rooms, and supplies
• Maintaining all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, etc.)
• Disinfecting and cleaning rooms between patients and at end of the day.
• Keeps exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.
• Assisting with clinic upkeep, including daily cleaning and supply ordering/inventory.

10%

• Work on EHR to document all required information in the patient’s chart and ensure pertinent information is available prior to a patient’s appointment

10%

• Other tasks and projects as assigned

NON-ESSENTIAL RESPONSIBILITIES:

• Ensuring office space is clean and professional
• Scanning and sorting documents
• Training new employees

SKILLS AND EXPERIENCE REQUIRED:

• Minimum 1 year of medical assisting experience required
• High school diploma
• Medical assistant certification
• Experience using Electronic Health Record system, preferably Next Gen
• Knowledge of medical terminology
• Ability to multi-task
• Ability to maintain confidentiality
• Attention to detail
• Excellent interpersonal skills
• A passion for patient care
• A “can do” attitude, showing initiative and willingness to adapt to change
• Ability to participate in strong team environment
• Problem-solver

SUPERVISORY DUTIES:

Does this position have direct reports? No

Does this position indirectly oversee another person’s work? No

TRAVEL:

How often does this position visit other PriMed offices, physician offices, or other work-related locations? (Never/Annually/Quarterly/Monthly/Weekly/Daily)

May occasionally need to work at other Hill Health Oakland sites.

STRENGTH AND PHYSICAL MOBILITY:

What best describes the strength and physical mobility for the position?
Light

PHYSICAL DEMANDS: (Rarely/Usually/Often)

• Climbing – Rarely
• Stooping and/or crawling – Rarely
• Kneeling/crouching – Rarely
• Reaching – Rarely
• Fingering – Often (keyboard)
• Talking – Often
• Hearing – Often
• Near Vision – Often
• Far Vision – Often

EQUIPMENT USED: (Rarely/Usually/Often)

• Office equipment – Computer, EHR system, phone
• Personal vehicles – Rarely

APPROVALS:

_____________________________________________ _____________________
Department Manager/Director/Vice President Name Date

______________________________________________ _____________________
Human Resources Name Date

Job Type: Full-time

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