This position may be avaliable in Rifle or Glenwood Springs.

Hiring pay range:

$18.86 - $23.57

Full pay range:

$18.86 - $28.29

General Purpose:

Establish paternity, foster care, medical and child support orders. Enforce and modify existing child support orders.

Child Support Case Manager:

Essential Functions:

These duties are a representative sample; position assignments and detailed work instructions may vary. Positions may work in one or more functional areas.

General Case Management:

• Provide customer service through phone, email or in person for proper case management and compliance including education on court processes, initial interviews, and application review to obtain sensitive information. Utilizes time management skills to perform work on assigned caseloads, including customer communications, monthly reports, incoming and outgoing mail, and update the information in all necessary systems. Schedule genetic testing conduct DNA swabs and maintain the chain of evidence. Work multiple reports timely to ensure effective case management. Conducts locate functions to determine non-custodial parent’s address, employment and assets. This can include but if not limited to contact with employers, relatives, public and private agencies. Analyzes, evaluates, and utilizes information from different data bases for information, locate and skip tracing (COVIS, DMV, DLE, courts etc.).

Case Initiation:

• Reviews new cases for completeness and verifies case information by contacting clients, courts, employers, other states, references, ect. Initiates applications into the ACSES computer system. Monitor irregularities that may affect TANF or CCAP eligibility. Refer for fraud as necessary.

Enforcement:

• Determine appropriate enforcement action to enforce child support, medical support, spousal support and costs using remedies including but not limited to: income withholding, National Medical Support Notices, driver’s license and recreational license suspension, passport suspension, UIFSA actions, and credit reporting. Prepare and negotiate agreements. File legal paperwork including but not limited to: entry of appearances, non-disclosure of information, probate, property liens, entry of judgment, revival of judgment, satisfaction of judgment, registration of foreign orders, notice of withdrawals, alternate payment stipulations, reconciliations, lump sum payments on arrears, establishing and/or modifying arrears payments with the court as appropriate. Prepare for and conduct administrative reviews.

Financial

• Reviews the ledger, prepare arrears calculations, and verify information to ensure accuracy including state and county policies on the collection and enforcement of interest. Reconciles discrepancies. Handles over the counter payments, and ensures payments processed accurately. Reviews documentation and prepares the necessary affidavit/notice to parties to determine the correct arrears balance. Initiate and maintain the accuracy of the court order information and ledger for current support, arrears, cost, and judgments. Research and compile documents/proof, request payment from finance, send forms and documents to state office for erroneous tax intercepts. Responsible for determining the disposition of the disbursement on hold payments. Submit problems logs to the state.

Customer Service:

• Provides customer service to parties, their attorneys and employers by answering case related questions, explaining the enforcement remedies, describing the legal responsibilities of the parties and giving case updates. Contact the parties to request additional information and remind when payments are delinquent.
• Performs other duties of a similar or related level as necessary or assigned including coverage for vacancies in front desk and Economic Security.
• Establishes and maintains working relationships with community partners, organizations and resources as a representative of the division.
• Keep calm in high stress situations and use critical thinking skills to problem solve issues.

Legal

• Use state, federal, international codes and case law to determine appropriate steps to perform various legal tasks including complex tasks to establish paternity, support, costs and health insurance, abatement of orders, change of venue, add a payee action, post order change of physical care, contempt of court, addition of subsequent children and UIFSA actions.
• Determine appropriateness of judicial and administrative actions and prepare legal forms accurately for the correct legal action to establish paternity, child support and/or modify child support orders. Determine all potential alleged, presumed and legal- parents for next appropriate action. File the Report of Paternity Determination when action is complete.
• Prepares Administrative Process Action paperwork and conducts APA negotiation conference to determine child support on new and modified orders attempt to obtain stipulations. If a stipulation is not reached files the appropriate paperwork for the next APA step.
• Accesses, researches and analyzes financial information and allowable credits and deductions to calculate child support according to the Colorado child support guidelines.
• Attends court hearings and assists County Attorney to meet court deadlines by preparing exhibits, testifying and other tasks as necessary including courtesy appearances in court for other counties. Maintain the CSSU court docket.
• Monitor ongoing court actions to determine CSSU’s involvement and intervene as needed.
• Attend the state’s child support guidelines and APA training and pass Administrative Process Action Exam. Must take and pass the Administrative Process Action Re-Certification Exam every three years.

Performs other duties as assigned.