Description:

Mosaic HCM delivers enterprise class workforce management services and technology for mid-size to large employers. Headquartered in the Denver metropolitan area, Mosaic serves employers both locally and nationally. We provide human resources technology and services, payroll processing, time-labor automation and full suite HR to employers who want to leverage our leading technology and service to make managing their workforce more efficient while benefiting from the expertise of our team.

Mosaic currently has an opening for the position of Client Account Manager.

• Service customers with integrity and quality
• Ensure accurate and timely processing of client payrolls
• Interact with clients to research and resolve payroll and tax concerns
• Provide software support and training to clients
• Input all payroll data necessary to process and meet client payroll schedules
• Contribute to the continual improvement of operational processes and policies
• Ensuring adherence to payroll policies and procedures, including applicable Federal and State payroll laws
• Conduct and participate in periodic product training sessions
• Keep current with payroll knowledge through continuing education and certification programs

Qualifications: Candidates for the Client Account Manager position should possess the following background and experience:

• Prior multi-state payroll experience
• CPP certification preferred, FPC preferred
• Proven record of successful customer service experience
• Desire to learn the software platform to enhance client service
• Strong written and verbal communication skills
• Intermediate to advanced Microsoft Office skills
• Mathematical aptitude
• Ability to work in a high volume, deadline driven environment
• Ability to work in a team environment

Schedule: Full time. Monday - Friday 8am-5pm (40hrs).