Mohegan Lake Veterinary Hospital is seeking a full time Client Care Coordinator to join our team in Lake Mohegan, NY.

Who We Are:

We are a growing general practice with a dynamic and rewarding culture just minutes from New York City. The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our clinical staff and be a capable ambassador for the organization to the public, our clients, and the professional community.

We are passionate about animals, their welfare, and about people and their welfare. Our culture is focused on wellness, kindness and respect, and a healthy work/life balance to maximize your potential and professional growth. Our team is our greatest strength.

What We Offer:

• $19.00 - $22.00 an hour
• Comprehensive medical, dental and vision coverage
• Generous paid time off
• Paid Parental Leave
• 401(k) with a company match
• Wellness support from Health Advocate, Talkspace, One Medical, Teladoc and Kindbody
• AFLAC voluntary benefits
• Employee pet discounts
• Scrub allowance
• No overnight or on-call shifts
• An organization that supports you and provides the resources to nurture your talents and goals

What You’ll Do:

• Greet clients and patients, deliver best in class customer service, and make sure all client questions are answered in an informative and friendly manner
• Communicate and collaborate with staff regarding patient care and client questions
• Document communications and conversations
• Maintain common areas
• Perform intake/discharge duties
• General administrative duties
• Answer multiple phone lines
• Fill/dispense medications per doctor’s orders
• Manage the appointment schedule
• Receive payments for services rendered

What We’d Like:

• Someone with at least one year of experience in a veterinary customer service setting
• A candidate with highly evolved written/verbal communication skills
• Someone that is comfortable around all types of animals – primarily dogs and cats
• A person who is exceptionally organized and has a keen eye for detail
• Someone with the ability to adapt and work well in a busy environment
• A passion for animals

If you enjoy working closely with people, their pets and share our values, we’d love to hear from you and discuss your talents.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Veterinary customer service: 1 year (Required)

Work Location: One location

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