Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.
Grow your career at a world class manufacturing company. White Knight (www.wkfluidhandling.com), a Graco company (www.graco.com), is a leading supplier of pumps and fluid transfer technology to the Semiconductor, Solar Cells, LEDs, flat-panel displays, electronic, and industrial markets. White Knight operates a clean, growing, and stable manufacturing facility in Kamas, UT. Get out of the traffic and come work in one of Utah’s beautiful mountain valleys. WK is a short drive from Heber City, Park City, and surrounding areas, with ride-share opportunities available from the Salt Lake valley. WK employees enjoy an outstanding benefit package which includes health and dental insurance, PTO (Paid Time Off for vacation/sick), holiday Pay, 401k with a generous company matching contribution, education reimbursement program, and a discounted employee stock purchase program (NYSE ticker GGG)
JOB PURPOSE
Support the team and clients at a higher level with export licensing, solution based problem solving and performing client inquiries.
ESSENTIAL DUTIES
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Applying and managing export licenses.
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Directly communicate with customers via phone, internet, and email.
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Provide support to clients for product related inquiries.
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Review and process orders received from clients.
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Developing all resources that aid in resolving clients inquiries.
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Actively engage in continuous improvement programs.
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Process and respond to clients inquiries, deductions, requirements, complaints, and other needs in the most expeditious and courteous manner possible (i.e., shipping errors, entry errors, and traffic questions).
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Communicate lead times to clients as required and follow through to ensure that commitments are either met or the customer receives as much advance notice as possible.
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Assist in developing work procedures and work instructions.
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Participate in continuous program of training on products, promotions, policies, etc.
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Perform any other responsibilities as assigned.
POSITION REQUIREMENTS
Essential:
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Proficient with the computer and the ability to quickly learn a variety of computer programs.
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Proficient level in Excel and other software.
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Two plus years' experience in client services or equivalent.
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Quick learner, self-motivated, and the ability to multitask at a high level.
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Excellent communication, presentation, and interpersonal skills.
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Excellent problem solving skills, problem solving skills and out-of-the-box thinking.
Desirable:
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Experience managing customer portals.
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Related industry experience.
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Knowledge and familiarity with Oracle and/or Salesforce software programs
WORK ENVIRONMENT
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Full-time
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Monday - Friday
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Professional office environment on -site
Power to Be
At Graco, the Power to Be means providing the support, resources and freedom to pave your own way. Bring your unique attributes to the table, along with a commitment to being your best self, and you can be a part of a culture that rewards effort, celebrates uniqueness, and gives you the tools you need to succeed and become your best, fullest self along the way. Our culture empowers employees to chart their own career path. Our managers provide support and opportunities while offering freedom for employees to find their own Power to Be. Whether you decide to move up within the same department or expand to another cross-functional group, you will gain the well-rounded experience to succeed on your own terms.
At Graco, the Power to Be means providing the support, resources and freedom to pave your own way. Bring your unique attributes to the table, along with a commitment to being your best self, and you can be a part of a culture that rewards effort, celebrates uniqueness, and gives you the tools you need to succeed and become your best, fullest self along the way. Our culture empowers employees to chart their own career path. Our managers provide support and opportunities while offering freedom for employees to find their own Power to Be. Whether you decide to move up within the same department or expand to another cross-functional group, you will gain the well-rounded experience to succeed on your own terms.
Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019 & 2021. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.
Proven Quality. Leading Technology. Launch your career with Graco!
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