The mission of our client is to move quickly from idea to prototype to market in record time. They deliver consistent, concise and effective print, mail and marketing strategies to meet the client's goal.

This is a Direct hire with excellent benefits.

This position is 100% on site Monday-Friday office hours.

The salary is $60,000.00, plus quarterly incentive bonus, based on performance.

We are looking for a candidate with the below qualifications:

• Account Management
• Sales
• Client Services
• Business Development
• Revenue Management

The Client Service Specialist will interact with the company’s clients and provide them with a personable concierge service experience by ensuring that all client inquiries are resolved on time and with the utmost quality.

Client Service Specialist -Duties/Responsibilities:

• Track and monitor client account health and provide recommendations for successful client retention.
• Ensure that all performance deliverables are submitted within the assigned scope and on time.
• Responsible for working directly with clients and internal teams to ensure client jobs are completed correctly, promoting a positive client experience.
• Identify client needs and taking proactive steps to maintain positive experiences.
• Create and maintain comprehensive work documentation via available tools and resources.
• Create and enter client job tickets into CRM(s) and ensure the successful completion of the job through the production process by collaborating with department leaders.
• Prepare and present reports on client job projects as needed.
• Work and collaborate with internal departments to ensure the client job projects are completed, shipped, and delivered on time.
• This includes working with sales to produce and submit final invoices for all completed projects.
• Provide current and prospect clients with estimates on specific product and service order(s).
• Serve as a liaison to the client in all activities, including reviewing job proofs with client and notifying the client of any alteration changes - driving a concierge service experience.
• Ensure continuous learning and development of company products, services, and workflows by completing assigned training or courses on a timely manner.
• Ensure Key Performance Indicators (KPI's) are adhered to and met.
• Monitor and track client account health score via Customer Satisfaction Survey feedback and ensure client satisfaction is met.
• Ensure the accuracy of all client invoices are met.
• Ensures a professional, personable, and positive experience is given to all clients.
• Other duties as assigned

Client Service Specialist - Qualifications:

• Bachelor's Degree OR equivalent experience preferred
• At least 3-5 years’ experience in a client service role, or a similar client support role.
• Proficient in data entry and typing skills; good knowledge of computer programs such as Microsoft Word and Excel
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Experience in project management or process improvement.
• Superb communication, collaboration, and problem-solving skills.
• Strong ability to multi-task without compromising attention to details.
• Strong working knowledge of Microsoft Office
• Must be flexible with changes and enthusiastic about adapting to new processes and procedures

Job Type: Full-time

Pay: From $60,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Weston, FL: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Account management: 4 years (Preferred)
• Sales: 4 years (Preferred)
• Client services: 4 years (Preferred)
• Business development: 3 years (Preferred)
• Revenue management: 2 years (Preferred)

Work Location: One location

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