Salus Group has been around conducting business since 2005. We are committed to our employees and providing them with an exceptional work life balance. We offer a hybrid & Flexible working schedule. Benefits are key to our company’s success. Some of the benefits that we offer to our employees are Health, Dental, Vision, A profit Sharing Program, 401K (with a generous employer match), Tuition Reimbursement, Gym membership reimbursement, Healthy Snacks in office daily and a monthly Wellness Program. Our employees Health & Wellness and Work Life Balance are important to us as their employer. If these are some of the benefits that you are looking for with your future employer, then please apply today to join our work Team.

We at Salus are looking for a Customer Service Representative. This position will be primarily responsible for providing effective customer service for all internal and external customers/clients by utilizing excellent, in-depth knowledge of company services as well as fellow team member within the Customer Service Department.

Responsibilities & Duties

External:

• Proficiency with carrier’s various web-based systems
• Overall knowledge of the organization and its specific departments and how they work together
• Specific knowledge of Customer Service procedures
• Provide timely feedback to the client and/or the client’s employees regarding service issues or customer concerns/questions
• Partner with Account Managers to meet and exceed customer's service expectations
• Receive and enter group enrollment changes, adds or terminations
• Initiate file maintenance for corrections to client files and/or client employee data
• Handle irate customers in a professional manner
• Other duties may be assigned to meet business needs

Internal:

• Provide administrative support
• Maintain internal databases
• General clerical assistance
• May perform personal executive secretarial services under limited direction
• Responsible for reception and telephone duties, including signing for front office packages
• Other duties may be assigned to meet business needs

Competency Profile

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Analytical—the individual synthesizes diverse information.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
• Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Excellent telephone and face-to-face customer skills.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Excellent organizational skills.
• Attention to detail.
• Ability to work within Microsoft Office (including Outlook) and related programs.
• Research skills.
• Time Management: the ability to organize and manage multiple priorities.

Performance Factors

1. Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.

2. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.

3. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Minimum Requirements

• High School Diploma or GED required
• Two to three years of experience in a customer service environment required (benefits/insurance experience preferred)
• Strong customer orientation
• High performance teams and a strong team player
• Commitment to company values
• Proficiency with Microsoft Office and Outlook
• Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience
• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy

Preferred Experience/Credentials

• Benefits/insurance experience
• Some college

AMERICAN WITH DISABILITY SPECIFICAITON (ADA)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, reach with hands and arms; climb stairs; balance; stoop; kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• bSwfit: 1 year (Preferred)
• Medical Health Enrollment: 1 year (Preferred)
• Microsoft Excel and Office: 1 year (Preferred)

Work Location: Hybrid remote in Sterling Heights, MI 48310

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