Mobile Health— CLIENT SERVICE REPRESENTATIVE / TIER 2 SUPPORT

Mobile Health is looking for a Client Service Representative/Tier 2 Support team member to help us continue on our mission to change the healthcare system.

Mobile Health has quickly become one of the largest and fastest growing digital healthcare SaaS platforms in the US. Our goal is to help our customers make a culture of health simple.

Mobile Health works with large clients to deliver solutions to simplify the healthcare system and engage employees and dependents in their health. Working with health plans and employers, Mobile Health combines data, benefit programs, health algorithms and technology to provide each individual member with a personalized experience to guide them through the healthcare system.

Why join Mobile Health?

• We work with great technology
• We have an amazing team (experienced, creative people, collaborative environment, lots of important work to do)
• We have an incredible product (growing healthcare space, happy customers)
• We make a real difference for our customers (and their employees)
• We offer industry competitive compensation and benefits

Primary Responsibilities

• Respond to client queries in a timely and accurate way, via phone or email
• Validate reported issue by testing and providing accurate details to internal technical partners to bring about resolution swiftly and accurately
• Monitor ongoing issues internally and report externally, by keeping a log that is shared with the client twice weekly
• Be prepared to discuss resolution and status of issues on a weekly client call
• Analyze and report product or configuration errors by proactively testing different scenarios or impersonating users for assigned business
• Help to monitor error logs to proactively identify any potential issue that may affect end users
• Provide technical support for administrative portal users
• Upload and provision new users
• Work with Engineering to make sure users have access to the correct environments
• Troubleshoot password issues and provide reset passwords to users as needed

Experience and Qualifications

• Bachelor’s degree preferred
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Strong verbal, presenting and written communication skills
• Strong attention to detail and record-keeping skills
• Experience with Atlassian Suite
• Experience describing technical problems with precision
• Ability to multi-task and prioritize work for internal partners
• Ability to collaborate and strategize closely with team members in service to client and end users

Job Location

• Majority of job function will be conducted from a home office location
• Occasional travel to client site locations across the United States may be required

Salary Range

• $65,000-$80,000

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please tell us in a short paragraph why you will be a successful Client Service Representative for Mobile Health.

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: Remote

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