Full-Time, Days
DHR Health

POSITION SUMMARY:
Acts as a liaison between Hospital Business Office, RMF Administration and professional physician offices. Responsible for building relationships with leadership of the physician offices, training of staff and the Hospital Revenue Cycle to accomplish established goals of organization, as related to revenue cycle outcomes. Must have a thorough knowledge of revenue cycle and clinic operations to readily identify trends and workflows that are impacting successful revenue outcomes.

POSITION EDUCATION/QUALIFICATIONS:

• GED or High school diploma required; some college preferred
• Two years of management experience in clinic setting, required
• Proficient in Microsoft office suite, Excel, WORD and power point in particular
• Excellent interpersonal skills
• Previous experience with EMR systems
• Team oriented and able to problem solve
• Position requires travel, valid driver’s license and vehicle insurance are required

POSITION RESPONSIBILITIES:

• Clinic Support
• Schedules routine site visits to support in the resolution of any issues end users may be encountering as related to RMF revenue cycle functions
• Serves as a resource to practices for educating staff on accurate and appropriate revenue cycle workflow
• Acts as a liaison between practices and Revenue Cycle leadership to identify and resolve issues related to claim processing, claim payments and denial resolution as related to workflows in clinics that can be improved for better revenue cycle outcomes
• Participates in resolving difficult account matters and/or customer staff situations by analytically applying the health system policy and procedure

• Provide ongoing training on all Revenue Cycle processes to new and existing staff
• Participates in education of new or refresher employees in Revenue Cycle Academy classes as requested
• Attends seminars and weekly staff meetings

• Provides communication to Revenue Cycle leadership regarding identified trends that need to be resolved to ensure optimal revenue cycle outcomes
• Keeps applicable teams and team members involved in any changes that may affect workflow or revenue cycle outcomes
• Provide documentation of site visits and findings to clinic and RMF Administration
• Monthly audit checklist to be completed for each office
• Maintain and reconcile project tracking task tool with expected due dates

• Maintain current working knowledge of changes in health care reimbursements
• Follows all DHR Compliance Rules and Regulations
• Follows all HIPAA regulations without exception
• Review billing audit and reports requested by accounting and corporate compliance
• Other duties as assigned.