Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults—over 150 million people—live with at least one chronic condition, which require dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk.

Our vision is to provide better access to care to everyone in America and worldwide. We want to see a world where no chronic condition is an obstacle to a happy life.

As the Clinical Quality Assurance (QA) Manager, will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability for Medsien products, services and processes. You will lead a team of specialists who are empowered to support our internal teams in achieving and maintaining top-level performance.

You will work closely with the clinical operations team to:

• Implement a quality program including processes, procedures, and tooling with an aim to accurately and effectively assess patient interactions
• Set key performance indicators for the clinical team to measure their work and hold them accountable to achieving great results
• Communicate quality standards and parameters to QA team, clinical team, and other appropriate staff

This is a remote position.

What you should have

• 10+ years of experience building and leading QA teams, preferably in the healthcare industry and direct patient care
• In-depth knowledge of Quality Assurance standard processes and methodologies
• Remarkable analytical and strategic thinking skills
• Relentless and creative problem solver
• Bachelor's Degree or higher in management, business, or a related field of study

Benefits we offer

• Competitive salary and generous equity
• Comprehensive medical, vision, and dental coverage
• Flexible vacation and PTO policies
• Fully remote work opportunities
• Training, mentorship, and coaching from leadership

We are committed to a workplace that is as dynamic, diverse, and passionate as the community we serve.