Clinical Sales Applications Specialist
Principal Accountabilities
Clinical Applications Specialist:
- Develop, plan, and manage customer training programs on respiratory diagnostics equipment using SentrySuite.
- Provide customer training on PFT + plethysmography and CPET
- Support customers with tidal breathing analysis data (Raw and sRaw )
- Coordinate and deliver on-site product and service training to customers and maintain customer relationships. Trainings may range from 1-4 days.
- Be a strategic partner during pre and post sales activities by leading or participating in product and service demonstrations and/or the design, implementation and monitoring of new products or services.
- Provide technical and clinical product insight during the sales process by demonstrating product value to decision makers to orchestrate a successful product conversion within the customer’s organisation, as needed.
- Improve customer satisfaction and by product improvement by effectively communicating customer needs.
- Manage time efficiently and effectively to meet needs of the customer and also of the business. Able to prioritise tasks based on business need.
Clinical Account Manager:
- The Clinical Account Manager is responsible for supporting customers in the development of their respiratory diagnostics and management service to patients
- Co-Ordinate resources to ensure optimal customer focus and perception
- Co-Ordinate between the different teams from the various departments i.e. marketing and customer care.
- Ensure maximum customer satisfaction through coordination with the internal customer support organisation
- Support the roll out of new products and market strategies
- Discuss appropriate product solutions
- Responsible for the organisation of all Vyaire UK exhibitions and trade shows within designated region
- Responsible for all area key accounts, develop market share and new customers
- Ensure presence and permanent follow up of customers providing them with regular information on products and services evolution
- Provide regular updates of successes to UK management team
- Provide value-added solutions to the customer by gathering all resources available to the sales organisation
- Update and follow up prospects, sales forecasts, and provide market share data
- Provide quotations related to tenders considering internal processes
- Demonstrate management of the territory by providing regular weekly plans and follow ups to management
- Execute on business opportunities and maintain a pipeline large enough to support objective attainment
- Ensure knowledge of and compliance with company policies and processes
- Support Senior CAS to manage, maintain and care for company demonstration equipment
- Undertake other duties and responsibilities as assigned by Management
Required Qualifications:
Education:
RCCP Registered Clinical Physiologist
Exercise / Respiratory Physiology Degree, Master’s preferred Registered/Certified Pulmonary Function Physiologist
UK - FIELD
Full time
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