Collections Assistant Job at Redstone Federal Credit Union
Job Description Summary
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
- Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.
- Processes a variety of payments to include attorney payments, loan recovery payments, share recovery payments, trustee payments;
- Manages workflows in appropriate collection software to include, account maintenance, approved charge-off accounts, closing lines of credit, pulling credit bureau reports and refunding fees on closed accounts.
- Processes third-party emails, approves member letters and notices for vendor processing, sends account closure letters when needed, processes account closure emails / letters and deliver them to members; prepares affidavits and other correspondences
- Create requisitions and submit invoices for payment for all Collections third-party vendors.
- Ensures the Collections general ledger accounts balance on a daily basis and works with the Accounting Department to ensure accuracy.
- Prepare and deliver attorney files / packs for bankruptcy notices, recovery accounts Estate claim efforts.
- Answers incoming calls and emails and directs members to appropriate Collection Representatives. .
- Operates computers, scanners, copiers, optical imaging, mail and other related standard office and processing equipment.
- Maintains records of work performed; assists in ordering and maintaining an inventory of supplies for the department.
EDUCATION / EXPERIENCE
2 years of administrative or financial services experience
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Intermittent standing, sitting and walking.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying between 5 and 25 pounds.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
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