Communications Specialist - District Office Job at Mississippi Gulf Coast Community College Police Department
Mississippi Gulf Coast Community College Police Department Mississippi
Position Information
Job Description
GENERAL
STATEMENT
OF
FUNCTION
: The Communications Specialist will possess outstanding telephone skills and will be comfortable communicating with prospective, current and previous students as well as internal cohorts with daily use of administrative software, such as SCT Banner, Cisco Agent Software, Recruit CRM, etc. The candidate will be knowledgeable of all components of the student enrollment process and will exhibit superior customer service skills in all functions to positively enhance the student’s educational experience. This position requires someone with an outgoing and positive attitude, multi-tasking ability, excellent problem-solving capabilities and ability to work a flexible schedule- including holiday breaks and college closures. This position reports directly to the Lead Communications Specialist.
Job Duties
1. Provide outstanding customer service by answering phones and tickets as the receiver and caller.
2. Assist students with general questions regarding admissions, financial aid, business services, refunds, registration, etc.
3. Effectively deal with upset customers by controlling the conversation to represent the college in a positive light.
4. Ability to work efficiently and effectively with other employees in the Answer Center.
5. Use multi-tasking skills to prioritize call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
6. Maintain an extensive knowledge base of the institution to provide accurate information about admission or financial aid requirements, student accounts, and other general information related to college policies and procedures.
7. Assist students as much as possible with the utilization of web based services before leveling them up to a different departments.
8. Monitor Live Chat ticketing software which contains active web users, the questions email account (
questions@mgccc.edu) and social media messages; ensure responses are appropriate such as grammar, tone, professionalism, timeliness, etc.
9. Communicate and work cohesively with College Representative/Enrollment Specialists and other departments as needed.
10. Be familiar with and abide by MGCCC Policies and Procedures Manual, College Catalog, Student Handbook as well as educational privacy policies such as FERPA.
11. Ability to work extended hours as needed, such as evenings, weekends, holidays, etc.
12. Perform other duties that are implied, related and/or recommended by the Director of Recruitment, Communications and Data or Dean of Enrollment and Registrar.
Mandatory Qualifications
M(1) Minimum of an Associate’s Degree from an accredited institution.
M(2) Work experience in a professional setting.
M(3) Demonstrated proficiency with Microsoft Office Suite.
M(4) Excellent organizational and communication skills. (M5) Customer service experience.
M(2) Work experience in a professional setting.
M(3) Demonstrated proficiency with Microsoft Office Suite.
M(4) Excellent organizational and communication skills. (M5) Customer service experience.
Desirable Qualifications
D(1) Bachelor’s Degree from an accredited institution
D(2) Experience working in a Student Services related area, preferably a community college setting. (D3) Experience with SCT Banner or other administrative software.
D(2) Experience working in a Student Services related area, preferably a community college setting. (D3) Experience with SCT Banner or other administrative software.
EEO Statement
Mississippi Gulf Coast Community College is an Equal Opportunity Employer and welcomes students and employees without regard to race, religion, color, national origin, sex, age or qualified disability in its programs and activities. The college complies with non-discriminatory regulations under Title VI of the Civil Rights Act of 1964 and Title IX, Education Amendments of 1972 of the Higher Education Act. For further information, contact the Compliance Officer, P.O. Box 609, Perkinston, Mississippi 39573, telephone number 601-528-8735, email address
compliance@mgccc.edu.
The College:
The Mississippi Gulf Coast Community College District serves a four-county area with three major campuses, the Community Campus and four centers including: Perkinston Campus, Perkinston, MS; Harrison County Campus, Gulfport, MS; Jackson County Campus, Gautier, MS. Additionally, Mississippi Gulf Coast Advanced Manufacturing and Technology Center, Gulfport, MS; Keesler Center, Biloxi, MS; West Harrison Center, Long Beach, MS; and George County Center, Lucedale, MS.
State and regional associations accredit Mississippi Gulf Coast Community College, and several programs are accredited nationally. Offerings include academic, technical degree, vocational skill and adult continuing education programs.
State and regional associations accredit Mississippi Gulf Coast Community College, and several programs are accredited nationally. Offerings include academic, technical degree, vocational skill and adult continuing education programs.
Classification
Staff
Posting Detail Information
Open Date
09/23/2022
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
For more information on the position, please contact (Name, Address, Phone, and Email):
Amanda Griffin
Director of Recruitment, Communications, and Data
P. O. Box 609
Perkinston, MS 39573
amanda.griffin@mgccc.edu
Director of Recruitment, Communications, and Data
P. O. Box 609
Perkinston, MS 39573
amanda.griffin@mgccc.edu
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