Concessions Manager Job at Oregon Shakespeare Festival
Who is the Oregon Shakespeare Festival?
OSF seeks to be an innovator, creating new paradigms across the theatrical omniverse. Over the last twenty years OSF has become a leader in the American Theatre as a repertory producer and is recognized nationally for our new work development, digital content creation (see our digital platform, O!) and Inclusion, Diversity, Equity and Access work (IDEA). The pandemic tried to take us down, but OSF catapulted to the forefront of a national advocacy effort and was at the center of a national theatre uprising advocating for federal support for the Arts (enter the Shuttered Venue Operator Grant program). We are a behemoth of the American Theatre that exists in a small town in Southern Oregon.
A Commitment:
At OSF, we work to expand the transformational power of art and performance. Our invitation to the world is to join us as we cultivate a just and radically inclusive future. We center artists, are refocusing our culture around iterative progress, collaboration, and service, and we seek to create a culture of belonging and inclusion. OSF is striving to be a global entity and ever-evolving container for the future that responds to the changing tides of our world. We are committed to coliberation through radically inclusive, accessible, and collaborative practices. We nurture artists and multimodal, multidisciplinary practices and create access to the transformational power of art and performance. At OSF we envision our ecology as human-centric, financially, and environmentally sustainable and interconnected.
What will you do?
The Concessions Manager, under the umbrella of OSF’s Audience Experience team, will lead food and beverage operations at OSF’s three performance venues in preparation for and during OSF’s live repertory season. Under the direction of the Director of Audience Experience, the Concessions Manager will uphold policies and procedures with a focus on creating an exceptional experience for all OSF visitors. “Audience Experience” is made up of four ‘patron facing’ departments including: Front of House, Concessions, Gift Shop and Box Office. We work as a team between our focused objectives to ensure consistency throughout the guest experience.
All OSF employees are expected to understand and embrace our purpose, vision, and values statement, in particular, how it is reflected in our commitment to respect and representing diverse ideas, races, genders, sexualities, abilities, cultures, religions, and traditions both on stage and off. OSF company members work in a manner that is consistent with this commitment and work to interrupt behaviors that hinder our diversity and inclusion efforts.
Principal Duties and Responsibilities (Essential Functions**):
1. Models and support OSF’s purpose, vision, and values.
2. Implements Jackson County Health Department and Oregon Liquor Control Commission (OLCC) requirements including:
a. Licensing of all onsite facilities for Alcohol and Food service.
b. Drafting and implementation of alcoholic policies for OSF theatres, Lounge and Special Events in accordance with OLCC regulations and Responsible Vendor Program.
c. Facilitating Oregon Liquor Control Commission licensing of interdepartmental persons in charge (P.I.C.) for alcohol related events.
d. Providing continuing education and training for staff in compliance with the OLCC Responsible Vendor Program.
3. Hires, onboards, and manages the Concessions Team. Implements standards for personnel performance and customer service in accordance with Audience Experience policies.
4. Provides the highest standards of customer service to all OSF patrons’ satisfaction with a focus on accessibility.
5. Ensures the maintenance and cleanliness of bars, concessions, storage areas and equipment.
6. Produces daily show sales reports. Assures adequate cash supplies. Monitors revenue and expenses.
7. Attends weekly Audience Experience Team meetings to review and create goals to better our practices.
8. Assists Director of Audience Experience in creation of annual Concessions budget.
9. Manages Concessions inventory. Anticipates food and beverage consumption needs, orders accordingly and navigates delivery needs and invoice processing.
10. Attends Inclusion, Diversity, Equity and Access (IDEA) trainings, Anti-Sexual Harassment trainings and any other anti-bias training and workshops as scheduled by the institution.
11. Works in partnership with multiple departments beyond the Audience Experience departments. Helping where Concessions can.
Other Duties and Responsibilities:
1. May order beverages and supplies for other departments as requested.
2. Assists in special events when needed, especially when Concessions locations or equipment are being utilized.
3. Other duties as assigned by the Director of Audience Experience.
Supervision Received: Director of Audience Experience
Supervision Exercised: Concessionists, Bar Concessionists and Concessions Leads
Minimum Qualifications & Skills:
Work Experience: Experience in concessions operations management, preferably in a performing arts setting; supervisory and onboarding experience; basic accounting knowledge.
Qualifications/Skills: Ability to manage teams of 10 - 20 employees, providing an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Ability to work independently and project manage in a fast-paced and evolving workplace with the ability to handle multiple and overlapping deadlines.
Physical Ability: Ability to access all areas of the theatres quickly. Ability to lift to 60 pounds comfortably and safely. Ability to comfortably and safely stand for long periods of time.
Minimum Position Requirements: GED or equivalent, 2 years management experience, 3 years customer service experience, 1 year food and beverage experience
Special Position Requirements: Must pass background check, must possess OLCC server's training and valid permit, must possess food service training and valid permit.
Hours Requirements: Must have an ability to work unique hours, weekly, based on Shows and Events.
Preferred Qualifications & Skills:
5+ years management experience, 5+ years costumer service experience, 5+ years food and beverage management experience, Previous work with Excel, QuickBooks, concessions equipment a plus
Benefits
Amazing health, dental, and vision coverage, 403b retirement plan with up to 2% company match after 6 months of employment, short term disability, long term disability, FSA and company paid basic life insurance and AD&D insurance; vacation time and generous sick time; 13 paid holidays and 2 floating holidays; paid parental leave; local discounts and stores & restaurants; comp tickets for our shows, flexible working hours depending on the department. Please note that the minimum eligibility criteria for benefits are working at least 20 hours/week for 20 weeks. *Some benefits need to work longer hours and longer contracts.
Compensation: $25.00 to $30.00 per hour
OSF is committed to creating an equitable, inclusive, and accessible environment and is proud to be an equal opportunity employer. We have a clear vision to be the place where Inclusion, Diversity, Equity, and Access build the foundation for talented people. Women, non-gender-binary/trans individuals, BIPOC (Black, Indigenous, and People of Color), and people with disabilities are STRONGLY encouraged to apply!
Skills
Preferred- Detail Oriented
- Communication Skills
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