Job description

Our Host ensures that our guests have a pleasant and memorable dining experience from the initial impression to the fond farewell. This individual understands above and beyond service and ensures guest satisfaction is the highest priority. They work as a team, to maximize service revenues by accommodating guests, reservations and walk-ins in a strategic manner. They are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings and provide our guests a world-class experience.

RESPONSIBILITIES:

• Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do
• Create an environment that is warm, welcoming and filled with positivity for guests and employees
• Uphold our standards at all times and treat everyone with courtesy and respect
• Warmly and graciously greet all incoming and departing guests
• Seat guests proactively, promptly, with genuine care to attention and detail
• Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience or the ability of staff to service the business of their section
• Operate and maintain reservations system and assign reservations daily that is logical and appropriate
• Answer incoming calls, reservations and administer call backs
• Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known
• Relaying the necessary information in regard to allergies and guest requests to management, and kitchen
• Constant communication with management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient manner
• Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed
• Ensure that all areas of the restaurant under Host’s purview are well maintained and kept clean at all times including the Host stands, all front entrance windows, floors and mats, mirrors and chrome, and washrooms
• Communicate with leadership on any need-to-know information regarding restaurant or Host specific needs.
• Complete any additional tasks assigned to the Host team

INGREDIENTS YOU'LL BRING TO THE TABLE:

• Fully understand and embody Tuscan Prime’s can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
• 2-3 years’ experience in a similar, fast paced environment with similar standards
• Well-spoken and excellent communication skills
• Humble and relatable with a confident attitude
• Remain highly detailed at all times
• Respectful and professional with all interactions
• Proactive in understanding guests' needs
• Creativity in finding solutions to provide guests an exceptional experience
• Ability to ease conflict and resolve issues
• Team oriented with capability to work in a high stressed environment
• High organizational skills and ability to prioritize
• Professional appearance appropriate for a premier restaurant
• Results-oriented and impeccably organized
• Full time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager

WHY YOU'LL LOVE WHAT YOU DO WITH TUSCAN PRIME:

• Opportunities to grow and develop your career with our ever-growing company
• Mentorship and guidance by top hospitality professionals in the city
• Employee Discounts