JOB OVERVIEW: Answers both internal and external phone calls, emails and Zingles and provides information about the hotel, amenities, nearby venues, and businesses to the guests. Coordinates all guest requests for special arrangements or services courteously and efficiently. Anticipate guest's needs and provides a unique, personalized experience based on guest preferences.

ESSENTIAL JOB FUNCTIONS:

1) Consistently offer professional, courteous and engaging service. Understand guest needs and preferences and provide them with personalized solutions by suggesting activities and facilities or venues.

2) Maintain positive ongoing relationships with guests snd vendors, represent the company with an ageless, energetic and elegant presence.

3) Complete pre-arrival calls to provide information about the hotel and amenities, welcome guests, as well as confirm reservations.

4) Ensure that all calls are responded to within 3 rings and using correct greeting and telephone etiquette.

5) Complete follow-up calls to guest after arrival to their room and offer assistance.

6) Respond to Zingles promptly, follow up to ensure completion of guest requests.

7) Provide accurate and thorough information about the hotel’s accommodations, packages, promotions, services, and amenities.

8) Assist guests with planning and booking hotel, restaurant, package, excursion, transportation, and special event reservations.

· Coordinate guest requests with designated vendors according to departmental standards, to include:

· Room accommodations

· Airline reservations, changes, cancellations

· Transportation from hotel to airport and return

· Bus/train transportation

· Limousine reservations

· Car rentals

· Car repair and servicing

· Charter flights/rentals

· Babysitting services

· Banking/financial services

· Business center services/fax or telex services/mailing and delivery services.

· Interpretation services.

· Notary services

· Restaurant reservations, nightclub activities

· Dry cleaning, laundry, alterations, repairs

· Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health hotel facilities.

· Formal wear rentals

· Flowers

· Salon appointments

· Shoe shines

· Shopping services

· Movie/theater/attraction tickets

· Sightseeing tours

· Medical services

· Religious services

9) Maintain complete knowledge of:

· All hotel features/amenities/services and hours of operations.

· Room availability and daily house count.

· All hotel restaurant food concepts, menu price range, dress code and ambiance.

· All hotel room types, number/names, layout, appointments, amenities and locations.

· All hotel room rates, special packages and promotions.

· Scheduled daily group activities, names and location of meeting/banquet rooms.

10) Enter dining reservations in OpenTable, confirm reservations.

11) Fully comprehend and efficiently operate all relevant aspects of the hotel’s switchboard.

12) Screen calls, gather basic information from callers to understand who they need to be transferred to, or answer questions callers may have.

13) Transfer callers to the correct person or assist in finding an appropriate person.

14) Place orders and schedule amenities, gift bags, mail, ice or special request items to be delivered to guest rooms and communicate such requests to Food & Beverage or Front Desk/Bell Stand in a timely manner.

15) Update reservation and guest notes, enter synopsis of conversations, ensuring an excellent and memorable guest experience.

16) Responsible for setting up wake up calls when requested.

17) Assist guests with Room Service orders, place orders with Food & Beverage.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Palm Beach, FL 33480: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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