The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Do you have the PRN career opportunities as a Console Operator PRN you want with your current employer? We have an exciting opportunity for you to join Good Samaritan Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Good Samaritan Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Console Operator PRN where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The position monitors all security, communications and fire/life safety systems. The Console Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities. The Console Operator identifies and responds to “Emergency CODE” situations, and provides approved patient information to callers and refers other inquiries to the appropriate departments.

• Monitors all security, communications, and fire/life safety systems within Good Samaritan and Mission Oaks Hospital. Operates telephone console in order to answer, transfer and relay incoming telephone calls.
• Proactively monitor all surveillance cameras and CCTV remote view programs. Monitors and responds to all security/life safety system alarms. Adheres to disaster, emergency, safety and fire policies and procedures in response to alarms by notifying appropriate Hospital or outside agency personnel and specifying areas involved.
• Answer and respond to events and situations received over regular and emergency phones; speak clearly, give direction, and provide guidance to employees and security staff during emergencies. Familiar with chemical spill response procedures and bomb threat response procedures. Familiar with and maintain list of bypass phones to be used during complete telephone system failure and System Down Procedures.
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director.
• Accurately document routine and unusual events occurring on or near the Good Samaritan or Mission Oaks Hospital. Via shift reports, pass down logs, incident reports, or established methods.

Qualifications:

• Ability to read and write in order to maintain simple records and logs. To transmit information orally in simple sentences.
• Ability to operate computer and update data necessary for personnel changes.
• Interpersonal skills are necessary in order to communicate effectively with a wide variety of Hospital personnel, patients and outside callers when gathering and exchanging approved information.
• Ability to communicate in a calm and reassuring manner to the public under stressful conditions, (i.e. earthquakes, fire, disasters, etc.).

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

Good Samaritan Hospital has been serving Silicon Valley since 1965, giving patient's access to highly-trained physicians and advanced technology. Our 470+ bed facility is a recognized leader in advanced cardiology services and provides a full array of diagnostic and interventional coronary peripheral services. Other specialized programs include echocardiography, Vascular Sonograph and EKG services. Good Samaritan is a Joint Commission Accredited comprehensive stroke center. We are also one of 3 hospitals in the US to receive a 5th consecutive Outstanding Achievement Award from the American College of Surgeon’s Commission on Cancer. Among these accomplishments, our facility is a Bay Area Parent Magazine Hall of Fame recipient for “Best Place to Have a Baby”, complete with a CCS certified Level III neonatal ICU with pediatric surgery specialization.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Console Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status