• Accountable for customer service and management of the customer experience.
• Manage all warranty claims

• Estimate, Scope and close leads to convert to production.
• Educate customers on construction process.
• Follow up with JFC Manager on project uploads and audit rejections.
• Estimate or Scope job to meet program requirements.
• Collect Initial Deposits and signed Contracts

• Identify and document project scope of work.
• Create estimates, supplements, and change orders.
• Obtain customer and client agreement on scope and estimate.
• Develop budgets for all jobs estimated or scoped.
• Work with CS to develop project Schedule
• Ensure proper permits are acquired.

• Create project schedule and timeline.
• Be accountable and hold others accountable for budgetary requirements.
• Assist with identifying and qualify subcontractors and resource providers.
• Negotiate terms and set expectations with trade partners.
• Compile Estimate and or scope of work, plan, organize, budget, and manage Superintendents.
• Schedule workflow chart with Superintendents.
• Schedule on site walk-through to introduce Superintendent.
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.
• Handle ITEL reports when required

• Assist JFC and CS on Job File Reconciliation
• Verify proper photos have been obtained prior toproject completion
• Lead and Develop Superintendent’s
• Ensure Trade Partner invoices and Sub-Scopes are matching to the Estimate
• Verify that financials are correct in RM and align with documents signed by the customer.

• Be familiar with and be able to execute all roles and responsibilities of the Construction Job File Coordinator and Construction Superintendent
• Ensure personal and team KPI’s are being met to assist with overall departmental goals.
• Take ownership of roles and responsibilities and be proactive in completing them.
• Complete any other tasks assign by the Operations Manager

• Pay Range, $60,000.00 to $100,000.00
• Assigned Company Work Vehicle
• Assigned Company Technology: Laptop Computer
• Phone Allowance
• Health Care Benefits
• Paid Holidays
• Paid Vacation
• 401k w/matching

• Educate customers on rebuild process
• Negotiate terms and set expectations with customers and subcontractors
• Obtain customer and subcontractor agreement on scope and estimate
• Ensure proper permits are acquired
• Create project schedule, timeline, and budget
• Identify and qualify subcontractors and resource providers
• Verify subcontractors work meets expectations and is within budget
• Schedule and Document weekly progress of subcontractors
• Photo document progress and maintain weekly customer communications

• Superb customer service track record
• Effective written and oral communication
• Experience in restoration and/or construction preferred
• High school diploma/GED
• Project Management Professional (PMP) certification preferred
• Ability to successfully complete a background check subject to applicable law

• Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level at individual jobsites can be loud.

• This is a full-time position, generally working Monday–Friday, and requires 45-50 hours per week however this position occasionally requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.