All the benefits and perks you need for you and your family:

• Benefits from Day One (FT & PT Roles Only)
• Paid Days off from Day One (FT & PT Roles Only)
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Day

Location: 1210 US 27 North Lake Placid, Florida 33852

The community you’ll be caring for: AdventHealth Lake Placid

• Faith Based & Mission driven Facility
• Largest Employer in the County
• Surrounded by beautiful Lakes, Golf Courses and Florida’s oldest State Park
• Close knit community with a home town family feel
• 2 hours to just about any beach on either Coast
• Local arts scene from museums and theaters to festivals and galleries
• Local restaurants with the authentic taste of Florida
• Near 100+ clear, freshwater lakes. Ideal for swimming, boating and fishing
• Beautiful agriculture and farmland
• Sebring is known for motorsports and home to the famous Sebring International Raceway
• Nature and hiking trails

The role you’ll contribute:

The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.

The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members’ schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you’ll bring to the team:

• Working supervisor of the day-to-day operations of the team and department
• Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
• Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
• Responsible for training and evaluating team members
• Responsible for coordinating and setting up schedules for team members’ training and education sessions
• Responsible for monitoring the department’s work for accuracy and workflow
• Identifies own learning needs and seeks opportunity for growth
• Keeps up with assigned workload and seeks assistance when necessary

The expertise and experience you’ll need to succeed:

Required:

• Associates Degree OR 2 years of Patient Access/Registrar Experience
• Supervisor or Lead Experience

Preferred:

• Certified Healthcare Access Associate (CHAA)

• Certified Revenue Cycle Representative (CRCR)