Contact Center/211 Maine - Call Specialist (Per Diem) Job at The Opportunity Alliance
Relief Call Specialists
The Opportunity Alliance is seeking a Relief Call Specialist to join the team at the Contact Center (2-1-1 Maine). The Contact Center is a telephone information and referral line that operates 24/7 and serves the entire State of Maine as a referral system for health and human services information. In this role you will provide information and referrals by responding to calls that are seeking access to health and human service information. You will assess caller requests and provide accurate referrals to appropriate community agencies, in addition to determining eligibility for specific contracted services and providing triage to the statewide crisis system.
- This is a relief position and requires flexibility in terms of availability as the shifts will vary and hours are not guaranteed.
- Candidates must be open to and available to work shifts during weekdays and weekends alike.
- Flexibility and willingness to work varying shifts/days is required as this department operates 24/7.
Qualifications:
- High School Diploma or equivalent required. Associates Degree preferred.
- Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years.
- Computer proficiency in Microsoft Office required. Strong working knowledge of computers and software programs required.
- Previous experience (in a call center or providing Information & Referral) preferred.
- High degree of accuracy and attention to detail at all times and an ability to plan and utilize time in an efficient manner required.
- Ability to take initiative required.
- Excellent written and verbal communication skills required.
- Contracts that have Rider D: Must be able to able to successfully pass a criminal background, child protective service check & sex offender check.
- Must not be on the state or federal suspension and disbarment list.
- Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
- Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.
Pay is competitive and will be based on experience and education.
Per Diem Benefits include:
- Maine Earned Paid Leave
- 403(b) retirement with a generous agency match
- The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.
Why Work for TOA?
The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
The Opportunity Alliance envisions contributing meaningfully to a community in which families and individuals are thriving and supported as they pursue their aspirations for a better life. Within The Opportunity Alliance, there is a shared belief that positive change is possible.
The Opportunity Alliance (TOA) is a multi-service, comprehensive, high impact organization providing 46 integrated community based and clinical programs serving more than 20,000 people annually throughout the state of Maine.
TOA tackles some of our community’s most pressing problems: poverty, homelessness, mental illness, substance use, and domestic violence. Our programming draws from a wide range of resources, blending evidence-based practices with practical experience and community resources.
The Opportunity Alliance is an affirmative action / equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are viewing this posting on a third -party site, please visit our website at https://www.opportunityalliance.org/careers/ to apply .
Please submit a cover letter and resume along with your application.
Thank you!
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.