Content Operations Lead Job at Ascential
We're looking for a Content Operations Lead to join our team in New York as part of our Operations function.
The Content Operations Lead role will sit within the Money20/20 Operations Team to manage the operational delivery of the speakers and content program at Money20/20 USA. The role is to continually provide the best possible customer experience for our speakers and offer high quality customer service along their speaker journey. The content operations lead will be a core role both in the lead up to and during the onsite delivery of the show. The role will require travel to the Money20/20 shows
Key Responsibilities
- Take on the full operational delivery of the content program; devise and manage an operational plan to cover full process from concept to planning and then delivery
- Ensure problem free planning, build-up, open days and breakdown for the event in full collaboration with event suppliers, especially the Audio/Visual Technical team
- Manage the content budget in partnership with the head of content operations and the finance team
- Be a strategic partner by providing operational advice and assistance to the content and marketing teams working with them to ensure content strategy, speaker advocacy and onsite experience is logistically sound
- Oversee the speaker journey which includes content portal management, website profiles, registration, pre-show materials for readiness, marketing tools for promotion, VIP Travel, Speaker Riders (if applicable) and post show analysis
- Main liaison with speakers to coordinate logistics and ensure program/speaker-related deadline and requirements are met
- Source, plan and oversee delivery of speaker gifts
- Collaborate closely with AV suppliers and internal Content team to ensure stages and content spaces are conducive to event goals and within budget
- Manage post-event reconciliation, reporting, and debrief process
- Support the Content Operations Lead for other Money20/20 products on specific projects in the run up and on site.
This list is not exhaustive and there may be other activities you are required to deliver.
Your Experience
- 2-3 year proven large-scale international event experience at operations manager level, essential
- Strong planning, prioritization and implementation skills with focus on detail
- Able to think creatively and come up with bespoke ideas
- Negotiation and financial/budget management skills
- Ability to work in a high-performing, fast paced environment
- Works well within a team
- Self-motivated, accountable and sets own goals
- Good communications skills and great customer service
- Patient, calm and composed under pressure
Special Requirements
- As this role supports across shows across the different time zones, alternative work hours will be required, as necessary
- This role is essential to the onsite delivery so it is necessary that the successful applicant is able to travel, including but not limited to Thailand, The Netherlands and the United Kingdom
Who you are
Are you innately curious? Does constantly learning excite you? When you think about being able to influence the future of finance, are you intrigued? Is on To the Next One your favorite song because you just cannot stop accomplishing amazing things and crossing to-dos off your list?
Does the idea of a color coordinated spreadsheet make you smile? Do you love making sure that the proverbial trains run on time? Are you detail oriented with a splash of process-oriented creativity? Do you have a maniacal focus on the details that create great content and great internal interaction?
If you answered yes to all of the above, then you may have just found your new professional home. This role is meant for a process loving, detail obsessed, logistics lover. It’s a role for someone who can see the forest through the trees while documenting and categorizing each tree in the forest. Making the content machine run smoothly. Making sure the cogs all fit together and drive one another. Keeping those proverbial train operators on time
What We Offer
Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.
- 15 days of holiday per year and an extra day for each year of service up to 20 days
- 401K – Saving Incentive plan
- Medical and Dental Insurance plans
- Flexible Spending Accounts
- Vision benefits
- Great learning and development opportunities
- Life Assurance and Disability insurance
- Option to opt into the Ascential Shares Scheme
Salary Range
- $60K - $85K
Inclusive Workforce
At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals.
Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.
For more information on our culture, visit Ascential.com.
About Money 20/20
Ask anyone within the financial services/fintech industry what is the one, must-go-to event and you will likely get the same answer: Money20/20. In 2012 Money20/20 took the event world by storm and has been the pinnacle for our industry globally ever since. We understand though, that to stay on top, we must continue to reinvent ourselves and wow our customers - and our content team is a crucial element to this strategy.
Money20/20 is where the world of financial services and technology come together. Think traditional banks you have been using all your life and new digital only banks you have likely seen advertisements for across your social media. Think payments companies like PayPal, Visa, and Mastercard and big tech companies like Google, Apple, Meta and Uber. Think investors looking to back the next big thing and the regulators charged with keeping our money safe - we are where this community comes together to do business.
We started as live events that educate, excite, and connect and while that is still our foundation, we have recently extended our portfolio to include digital events and content experiences. This journey is just beginning… join us to see why we believe we are now in the golden age of fintech and how you can help leave your mark.
Ascential’s supporting beliefs
- Focus: we ruthlessly prioritize and always keep things simple
- All in: once we commit we deliver, with a clear focus on outcome
- Trustworthiness, transparency & openness: transparency inspires trust & empowers
- Be creative: we are smart, pro-active innovators
- Facts: we always use data & insight to inform our work
- Empathy: we can be relied upon for fairness and consideration
- No silos: one team, one face, one reputation 3
At Ascential, diversity, equity and inclusion are core to us. We’re a company built around our people - and we’re committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led networks, Ascential Pride, Black in Business and EmPower: An Ascential Women's Initiative, help us to create a place where communities and allies can connect and share experiences. In addition, our Early Talent programs help grow and foster diverse new talent for our sectors.
We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
Recognizing great performance is a key part of our culture. Our Awards schemes recognize and reward the brilliant achievements of our people.
We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here.
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
For more information on our culture, visit Ascential.com.
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