Creative Operations Specialist II Job at Wayfair
Wayfair is seeking a dynamic, entrepreneurial Creative Operations Specialist to work alongside our internal Creative Agency, as well as our Marketing and Brand partners. This person will be responsible for strategic stakeholder relationships with our largest channels, managing creative projects from inception to delivery, and driving continuous improvement within the Creative Group against our established KPIs.
The Creative Operations team serves as the business owner of our Creative Group. This team drives the long-term strategy, scaling and day-to-day workflow for our diverse set of brands. With hundreds of initiatives a month spanning all mediums, channels and disciplines, we are the driving force enabling our Creative talent to efficiently and effectively bring our brands to life with eye-catching visuals, strong messaging, and engaging storytelling.
Wayfair’s in-house Creative Agency operates on monthly sprints following an Agile-lite methodology through a Jira-based workflow system. Creative Operations owns sprint planning and stakeholder management, ensuring that projects are delivered on-time, on brief and on budget.
What You’ll Do
- Assist with the management and planning of monthly sprints for the Creative team
- Support management of high priority creative projects and initiatives
- Assist with creative prioritization in close collaboration with our Marketing, Brand and other business stakeholders
- Identify and establish SOPs for Ops, Creative and Marketing teams to inform cross-functional collaboration
- Report on Creative Group KPIs to identify trends and opportunities for ongoing improvement
Qualifications
- Bachelor degree or equivalent experience
- 3+ years of operations management experience
- Marketing or creative strategy experience a plus, but not required
- Strong administrative, organization, managerial and communication skills
- Analytical ability necessary to gather and interpret data, and develop, recommend and implement solutions
- Critical thinker who thrives in a fast-paced environment and can balance multiple high-priority initiatives at one time
- Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan; able to effectively drive results in a fast-paced and rapidly growing company
- Senior presence with thoughtful, articulate communication style; adept at communicating up and down and at pivoting approach depending on the audience’s needs
- Familiarity with Google Suite a plus
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact candidateaccommodations@wayfair.com.
Need Technical Assistance?
If you are having any technical difficulty submitting your application, please reach out to our careers team at careers@wayfair.com.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.
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