Customer Assistance Representative III Job at The State of Oklahoma
Job Posting Title
Customer Assistance Representative III
Agency
978 OKLAHOMA TURNPIKE AUTHORITY
Supervisory Organization
Customer Svc Administration–Customer Service Administration
Job Posting End Date (Continuous if Blank)
February 13, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
$41,400
Job Description
Basic Purpose
Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures. They will respond to requests for publications and forms, analyze information presented to determine the nature of the problem, provide advice on laws, policies, and procedures related to the agency’s business operations, and provide other assistance as needed.
Typical Functions
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Reviews and analyzes requests for information and clarification of laws, policies and procedures; provides responses to inquiries concerning filing requirements, due dates, registration procedures and similar data; and conducts research of laws and rules as needed to respond to requests for information or assistance.
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Coordinates with other divisions or units as needed to clarify policies and procedures, determines status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications or information to appropriate units for processing.
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Reviews and edits forms to verify computations, status, and other data; determines reporting requirements based on business activity and related laws.
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Reviews records and other data concerning business activity to identify tax accounts that can be closed.
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Conducts inventories of publications, forms, supplies and other materials as needed; maintains records, files, reports and other materials.
Level Descriptor
This is the specialist level where employees are assigned responsibilities involving a full range of activities and all functional areas of the agency. They will provide oversight for various activities, provide training and assistance to other employees as needed, conduct research on unusual problems or situations, and coordinate with other divisions as required. They also make recommendations on changes in work procedures. Employees at this level will act as either team leader or lead worker.
Education and Experience
Education and Experience requirements at this level consist of one year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work.
Knowledge, Skills, Abilities and Competencies
Knowledge, Skills and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; and of training principles and techniques. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; and to apply laws and rules to individual problems and situations.
Special Requirements
Additional Job Description
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.
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