Customer Care Manager Job at BASF Corporation
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Description
Where the Chemistry Happens
The Coatings business drives excellence in the development, production, and marketing of coatings solutions. This includes innovative and sustainable automotive OEM and refinish coatings, applied surface treatments for metal, plastic, and glass substrates, and advanced solutions for sustainability, performance, and digitalization. We are looking for a professional like you to join our team! As a member of the Coatings Supply Chain team, this position will manage order to cash processes for Refinish customers in accordance with established business rules and expectations.As an ECR Customer Care Manager you create chemistry by…
- Leading a team of customer care professionals with order management responsibilities and optimizing employee performance and development through active coaching, training, and resource allocation to support productivity growth
- Successfully partnering with internal and external stakeholders to identify opportunities for optimizing the customer experience
- Demonstrating robust data analysis skills to support decision-making within the business and to drive continuous improvement opportunities that enhance operational efficiency
- Actively participating in regional and global order-to-cash communities to leverage and share knowledge and support
- Being solutions-focused to prioritize and resolve issues for managing crisis support
- Developing agile processes that support business objectives and strategic initiatives
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Your formula for success…
- Holding a bachelor’s degree
- Having 2+ years of people management experience
- Possessing a strong skill set with Microsoft Excel
- Having the ability to adapt to ambiguous situations
- Desiring continual knowledge and know-how of order to cash processes and interfaces
- Having strong time management and multi-tasking abilities
- SAP experience preferred
You @ BASF At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…
- Flexible Work Arrangements whenever possible
- Retirement Benefits
- Maternity/Paternity Leave, Infertility & Adoption reimbursement
- Mentoring & Development Programs
- Employee Discounts
- Pet insurance
- Matching Donations to your favorite cause
- Access to our BASF Wine Cellar
What are you waiting for? Click Apply now to BELONG@BASF!!
BASF takes security & data privacy very seriously. Will we never request personal or financial information of any kind via e-mail, private text message or direct message on any social media platform or job board. Furthermore, we will never offer a remote position and send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhrATbasf.com to report fraud
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