Customer Care Representative Job at Timberland
Join the VF Family
We are one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by all of our global associates across brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. That’s what we want for everyone who joins us at VF. And frankly, that’s what it takes to thrive here.
Here you can do the best work of your life. We are purpose led and performance driven, people-focused and supportive. Most importantly, we believe that everyone should be empowered to be their authentic self and we power an internal movement of inclusion and belonging. Our teams are built on a global mindset, sparked by sharp minds of diverse individuals and reflects the global consumers we serve.
Bring your energy and fresh perspective, contribute to our movement and build your future with us.
Customer Service Representative, eCommerce: Become the Newest Member of the VF Family
The eCommerce Customer Service Representative empowers our consumers to live active lifestyles by sharing product knowledge, providing superior customer support and processing customer orders. The Representative works with multiple channels including inbound calls, live chat, text messaging and email correspondence.
How You Will Make a Difference
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Support customers through a variety of mediums, including phone calls, email, live chat, and social media.
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Greet customers with a professional and positive tone, while building rapport.
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Establish customer needs by asking open ended questions, active listening and conveying empathy.
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Link product benefits to customer’s needs by researching, providing product information, and recommending a solution.
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Process product orders and provide prompt and efficient response and resolution to all customers’ requests.
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Analyze, review and process customers’ requests for return authorization and credits.
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Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.
Performance and attendance is reviewed after six months of service, at which time you may be eligible for a promotion.
**This position is working on VF Corporation’s Hybrid Model, and requires working in the Appleton, WI office two days per week.
Free To Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Skills for Success
Years of Related Professional Experience: One year of experience preferred.
Educational/ Position Requirements:
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High School diploma or its equivalent is required.
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Proficient computer skills with the ability to learn new software.
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Ability to Learn: Learns quickly, experiments to find new solutions and extracts lessons learned from failures and mistakes.
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Communicates Effectively: Is effective in a variety of communication settings while listening attentively.
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Customer Service Oriented: Gains insight into customer needs and identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations and establishes and maintains effective customer relationships.
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Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task and provides information in a useable form and on a timely basis to others who need to act on it.
VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage both mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF” to learn more.
We just have one question. Are you in?
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