The Furniture & ApplianceMart Distribution Center in Stevens Point is looking for process-orientated, customer-focused, professionals who have an interest in service support.

We are looking for people that have a desire to learn and grow in their career. If that is you, we would love for you to apply to our Care Service Team!

Who we are:

BostonFAM is not your typical retail furniture company. We're a employee-owned business that's committed to helping our customers create amazing rooms. But that's not all we do. We're also passionate about personal and professional development. We believe in empowering our employee-owners to reach their full potential by offering a supportive culture, one-on-one coaching, comprehensive training, and valuable resources. At BostonFAM, we know that when our team members thrive, our business thrives too.

Our success is built on the success of our employee-owners. We're proud to be a family of brands that includes Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart. But what really sets us apart is our unique company culture. We're not just a place to work - we're a community of individuals who are dedicated to helping each other achieve our dreams and goals.

What we offer:

• Employee ownership company stock
• Paid vacation
• Generous product discount
• 401K retirement plan
• Health, Life, Dental, and Vision Insurance
• Long, short term disability insurance
• Paid Parental Leave
• Educational Reimbursement
• Fun company activities - involvement in the community!
• Industry knowledge and education in furniture and/or appliances

What you will be doing each day:

• Build rapport with service technicians and customers through phone and messaging systems.
• Support furniture and/or appliance technician routes across the enterprise.
• Schedule service orders and submit requests for parts.
• Provide information on product warranties to customers.
• Provide real-time support and resolution.
• Ability to manage periods of high volume inbound/outbound calls.
• Ability to read basic parts and assembly drawings.
• Experience using and following Standard Operating Procedures.
• Time management and ability to prioritize during disruption.
• Keep records of customer interactions or transactions.
• Check to ensure that appropriate changes are made to resolve customers' problems.
• Careful attention to detail and thorough in completing tasks.
• Using computers and computer systems to enter data and process information.
• Communicating with people outside the organization, representing the organization to customers, the public, and other external sources.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job

We are looking for individuals with:

• Preferred but not required; 1-2 years retail experience and/or customer service experience
• Ability and the willingness to work over the phone.
• Ability and the willingness to work operations hours, including evenings, some weekends, and some holidays.
• Manufacturing or technician experience is a plus but not required.
• Immediate need for Spanish-speaking professionals

Current shifts available are:

1st Shift M-F, 8am-4:30pm and/or 8:30am-5pm

If this sounds like you, we encourage you to check out our Careers page to learn more at: https://www.joinbfd.com

BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Type: Full-time

Salary: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• 8-hour shift

Ability to commute/relocate:

• Stevens Point, WI 54482: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Data entry: 1 year (Required)
• English: 1 year (Required)

Work Location: One location