Customer & Cargo Coordination Specialist Job at Wallenius Wilhelmsen
Overview:
Wallenius Wilhelmsen is looking for a Customer and Cargo Coordination Specialist to join their Savannah, GA team!
Job Description:
We are the Wallenius Wilhelmsen group, delivering innovative and sustainable global shipping and logistics solutions for manufacturers of cars, trucks, heavy equipment and specialized cargo. Our longevity of 157 years in business means we stay relevant and in motion!
Wallenius Wilhelmsen is looking for a Customer and Cargo Coordination Specialist to join their Savannah, GA team!
Job Description:
In this role as a Customer & Cargo Coordination Specialist you will:
- Maintain continuous focus on achieving maximized capacity utilization, optimal cargo mix & financial results
- Achieve required KPIs and initiate corrective action to ensure adherence to performance targets.
- Interface with trade and commercial with respect to customer escalation and prioritization.
- Close collaboration with sales, trade and operations departments to support forecasting, cargo delivery and vessel utilization
- Drive decisions that will strengthen our brand and improve our overall profitability.
- Responsible for the daily planning and allocation of contracted cargo towards voyages, including allocation of space for non-fulfillment cargo.
- Engage, understand and commit to follow our companies’ policies, values and processes
- Ensure system solutions, EDIs and internal processes are working per intention
- Ensure adherence to Customs requirements and regulations. High focus on data accuracy and quality
Your experience and background include:
- Five years or more of customer care, sales or sales support experience
- At least 3 years working in a shipping or logistics environment, either in a customer service or planning related area
- Proven leadership skills
- General shipping knowledge and experience, both in terms of vessels and ports
Your Work Style:
- Results driven
- Adaptable and accountable – take high degree of accountability in the role
- Supportive and process oriented
Why Wallenius Wilhelmsen?
Our Employee Assistance Program offers a broad range of services including personal, professional, wellness, and financial coaching and online training for personal development.
Our Culture Compass (values) guides how we work together exhibiting Courage, Imagination, Trust, Candor and Speed.
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