Company Summary:
Be part of a more sustainable future with Greenworks Tools. We're looking for dynamic leaders who are excited and eager to help us bring cutting-edge green technology to the marketplace.
Greenworks Tools is the leader in battery-powered outdoor power tools for DIY consumers and landscaping professionals. Our company distributes Greenworks-branded and private label products, as well as products for an extensive network of original equipment manufacturers. With a robust lineup of Greenworks-branded products including 24V, 40V, 60V, 80V, and commercial-grade 82V battery-powered cordless outdoor power tools, a full line of corded equipment, and reel mowers, Greenworks Tools offers the right tool for every job.
Utilizing best-in-class battery, control, and drive technologies, Greenworks Tools deliver the power and performance of comparable gas-powered tools without the mess, noxious fumes, pollution, vibration, and noise associated with gas products.

Position Summary:

Customer Service Representatives support the Company by answering incoming customer calls and utilizing Standard Operating Procedures to solve customer order issues. Direct inquiries or escalations to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues and must exemplify a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Candidates will be required to attend 7 business days week in-person training and occasional training refreshing sessions and team meetings.

Key Responsibilities:

Answer incoming customer calls and utilizing our Zendesk ticket system to resolve customer order issues via Greenworks.

• Enter customer information – Name, Address, Email etc.
• Reviewing customer order details
• Complete customer call logs, with product model number /serial number, Date of purchase etc
• If required, send a follow up email to the customer
• Use company policies and procedure to determine if there can be an immediate resolution to the customer issue or if that issue requires managerial input.
• Must ensure that call queue is clear at the end of the shift

Experiences and qualifications required:

• Must be courteous and possess a "customer first" attitude when working with our customers over the phone to resolve issues.
• Must be skilled at computer data entry working with multiple screens and have a strong attention to detail and accuracy.
• Must be a "team player" willing to step in and help others in the group that are experiencing a high order volume from time to time.
• Must be able to work independently but willing to get help with issues when needed.

Nice to have qualifications:

• Schedule flexibility
• Bilingual (French or Spanish fluency)
• Previous call center experience