Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials.
The mission of Avocado is to be the most respected source for green home products at affordable prices; while maintaining environmentally conscious, ethical and sustainable business practices; to help safeguard your health and protect our planet.
AGB fun facts:

• We’re a certified B Corp and Climate Neutral certified.
• We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet.
• Our products are organic certified by GOTS.
• Our factories are powered by renewable energy and are approaching zero waste.
• We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms.

THE ROLE
Avocado is currently looking for a Customer Experience Associate I to be part of the Customer Experience team!
A Customer Experience Associate (CXA) will be responsible for cultivating meaningful relationships in pursuit of providing the world-class customer experience that has personified Avocado Green Brands. This role will act as a relationship-builder who delivers empathetic, detail-oriented solutions to our customers. The primary function will be telephone support along with responding to customer emails and chats. As our frontline, all CXA’s are trained and positioned for optimal employee effectiveness.
Spotlight which core value is most important for this role.

• Do What Is Right
• Be Sincere & Empathetic
• Go Above & Beyond
• Take Ownership & Accountability

• Note on Location:_ Here at Avocado Green Brands, we treasure teamwork and working together in person. Depending on the role, you will be working on-site in our Fullerton headquarters._

• Note on Pay Transparency:_ As of January 1, 2023, California-based roles must provide a pay scale on job postings. The pay range for this role is $18.00 - $20.00 Hourly._

WHAT YOU’LL BE WORKING ON

• Delivering exceptional service and developing lasting relationships with customers via Avocado Green Brands channels for communication - phone, emails, and live chats.
• Serving as a proud brand ambassador of Avocado Green Brands and constantly championing our core values to inspire positive social and environmental change.
• Maintain knowledge of all Avocado Green Brands products.
• Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions.
• Consistently deliver personalized service while meeting quality and productivity goals.
• Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
• Contribute to an empathetic, positive and energetic team culture.

WHAT YOU BRING

• Minimum of 1 year of experience in Customer Service in a high volume call center environment.
• College degree is preferred but not a requirement.
• Knowledge of productivity software, Intercom, and Shopify is preferred but not a requirement.
• Knowledge of MacOS operating system.
• Detail oriented able to handle multiple tasks, set priorities and manage time effectively
• Excellent written, verbal communication, phone skills along with active listening
• Strong problem-solving skills
• Excellent work ethic
• Empathy, warmth, humility, and a sense of humor
• A happy, positive attitude that empowers you to assist our customers every day
• Ability to work 40 hours per week - can include days, evenings and weekends are a requirment.
• Problem Solver – must be a quick thinker and decision maker in a fast-paced environment; make sound timely decisions that lead to results.
• Communicator – must be an excellent communicator, able to listen and understand the needs of our customer and the business. Express ideas clearly and directly; persuasively communicate to produce positive results.
• Strong Integrity – honest and ethical in all interactions in and outside of the learning environment; uphold company values and policies; maintain the integrity of the content and delivery.
• Dedicated – committed to providing a world-class experience during every customer interaction.
• Empathetic – able to see situations from the customer’s perspective and provide the best solutions that are aligned with the core values of Avocado Green Brands.
• Regular and predictable attendance.

WHAT WE OFFER YOU

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) match
• PTO
• Volunteer days
• Employee product discount
• Training and Tools to be successful along with a strong partnership from your peers and leader.
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

WHY WORK AT AVOCADO GREEN BRANDS?

• Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
• Culture | be part of a fun, collaborative and passionate team.

Thank you very much for your interest in working for Avocado Green Brands. We appreciate your time and review each and every resume that is submitted. You will receive an email within 24 hours that confirms your application has been accepted by our applicant tracking system. If you are selected to participate in the interview process, you will receive an email within two weeks from our Talent Acquisition department.

Avocado Green Brands is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.