Are you a people person who enjoys forging new relationships both in person and on the phone?

Do you have a track record in exceeding a customer’s expectations in delivering next level customer service and ensuring that others needs are met, even if it includes the smallest attention to detail from yourself?

Is being organized a top priority in your life and are you able to manage multiple tasks while being accountable for deadlines, personal performance, and managing a client database?

Do you find that you have a natural tendency to serve others, to understand others needs even when they are not expressed verbally, and go out of your way to make sure that someone feels welcomed, understood, and valued - while explaining to them what can be done to resolve their problems?

Are you comfortable and confident handling objections about cost and talking about money?

Are you comfortable taking a brand new inquiry on the journey to a paying client?

Would your friends, family, and even strangers say that you are a positive person? Are you patient, flexible, and ready to grow with a thriving, progressive business?

If so, you could be just the person we are looking for to fill the front desk and customer service role in our Metairie Physical Therapy Clinic!

About Us

We are a locally owned physical therapy clinic in Metairie, Louisiana and have a strong wellness program which includes Pilates classes and private lessons. Our owners, Lauren and Christy are both physical therapists and long-time friends. Together, they opened Tandem PT in June 2018 and have seen consistent growth ever since. Tandem PT believes in providing exceptional care and customer service to the people in our community so they can stay active and healthy throughout their life. We have a unique model that allows us to deeply understand our patients and the problems they need solved. This has allowed us to develop meaningful relationships and grow our practice largely through return patients, their friends and family.

Visit our website www.tandempt.com for more information.

We have an increased client and patient load and are looking for the right person to help us deliver an exceptional customer experience for our patients. This goes significantly beyond what is offered by most health care facilities and is key to our patient satisfaction and continued growth.

The right person is likely to have been working in a customer-facing environment and has a history of dealing with customers, answering questions on the phone and in person, and turning inquiries and leads into happy customers.

The Role

You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquiries into paying patients or clients and ensuring that all of our customers are looked after and made to feel welcomed whenever they enter your world.

Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients who inquire about our services online, over the phone or in person and excelling at retaining those patients as lifelong customers of the business. You will do that by creating the type of customer service experience that people will be happy to pay for and just as happy to tell others about.

What we will do for you:

• Provide ongoing training and support in the field of customer service, sales and front desk administration
• Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff as well as very friendly customers
• Opportunity to develop and grow in a team that is value driven and strongly encourages personality-based service
• Competitive salary with a chance to earn even more as we grow as a result of your impact

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