• Answer inbound calls from customers, service providers and stores to provide installation project support.
• Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather project information.
• Conduct initial contact with customer and service providers to provide centralized contact information and project expectations in order to verify project scope and ensure alignment.
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
• In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
• Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
• Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
• Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
• Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
• Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
• Drive for results by consistently achieving goals and completing tasks/activities on time.
• Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Minimum Requirements:

• High school diploma or GED
• 1- 3 years' experience in a customer facing role
• 1 year of experience in project coordination OR experience in remodeling or construction industry

Preferences:

• Bachelor's degree in a related field of study
• 1 year of experience in project coordination OR experience in remodeling or construction industry
• 1 year of experience working in a Project Management function
• Experience in contact center environment
• Knowledge of remodeling and construction
• Bilingual

This role is not currently offered in California.

This position is a remote role, and you will train and work from home. Current minimum qualifications require the following:

• Internet access that meets the following criteria:
• Internet speed has a minimum 20mb/s download, 5mb upload according to your service agreement.
• Note: You can run a speed test by accessing the following: Google Speed Test or Speed Test. These links must be accessed from your home computer, not a Lowe’s computer or cell phone. Run the speed test 3 times and get the highest speed result.
• Limited usage of streaming services or other activities that restrict wi-fi speed during work hours to prevent latency or bandwidth issues.
• Easy access to your home router for equipment set up. The computer and router must be within 6 feet of each other. You MUST provide an ethernet cord long enough to plug into the equipment for set up. (Lowe’s will provide equipment)
• A work environment free of distractions

Job Type: Full-time

Pay: $16.00 - $17.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Work Location: Remote

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