Overview

The Customer Service Analyst provides customer and sales support for Neenah Coldenhove products. Provides service to our customers through transactional and operational excellence to ensure customer expectations are met and exceeded.

This position will report to and take work direction from the Customer Service Manager. This position is involved in the activities that lead to capturing an order for Neenah Coldenhove products which involves direct contact with customers, sales, planning, logistics, and marketing. The CSR is responsible for the maintenance and upkeep of various system records, following-up on customer inquiries, and assisting customers with product questions and any service issue. He or she will focus on providing an efficient and effective process from customer inquiry through invoicing as well as building strong relationships with customers, sales, planning, and others within the organization.

Responsibilities:

• Maintains a high level of professional and ethical standards in all business interactions.
• Possesses strong customer facing skills that will help drive new business to Neenah.
• Builds relationships to gain customer confidence and loyalty with an emphasis on value added service opportunities.
• Processes orders accurately and timely via phone, fax, e-mail and EDI.
• Maintains an intimate knowledge of customer accounts, pricing, and inventory programs with an emphasis on understanding customer needs to facilitate efficient asset planning, short term sales forecasting and identifying unusual order activity.
• Works as a liaison between other functional areas including: Research and Development, Planning, Transportation and Sales teams to meet customer’s requests while maintaining adequate order value.
• Facilitates problem resolution to meet customer demands and department objectives.
• Maintains a complete knowledge of our product offerings.

Qualifications:

Required

• Bachelor’s degree
• 2+ years of customer service experience in a B2B environment
• Fluent in spoken and written English
• Familiarity with MS Office products
• Preferred
• Experience working with Oracle products
• Experience in a manufacturing facility
• Experience with logistics
• Bilingual language skills

Competencies

• Possess a desire to grow professionally through experiences and exposure within Mativ.
• Highly motivated with minimal supervision required.

• Team player attitude is a MUST and not be afraid to “roll up sleeves” and solve problems on their own.
• Demonstrate personal credibility through strong communication skills, achieving results, and trusted relationships with others.
• Must have a positive and energetic attitude with desire to help internal and external Customers.
• Willingness to challenge the status quo and facilitate different perspectives to drive solutions.