Customer Service Assistant Job at Alpha Consulting
CUSTOMER SERVICE ASSISTANT
HANOVER, PA
HYBRID.
Required Skills:
- Customer support, answering phones & emails, troubleshooting.
- Professional; strong written and verbal communication skills.
- Basic MS Excel.
Project Description:
- This role is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partners) routes on a weekly basis.
- Responsible for customer service tasks such as answering phone calls and emails from IDPs.
- This role is also responsible for in-depth audits when warranted to combat theft and inaccuracies.
- Performs data tasks related to IDP settlements and day-to-day tasks that ensure effective account management of account collections and payments.
- Customer Support for the IDPs (Independent DSD Partners).
- Answer phones/emails to help IDPs with questions they have on their settlement statement.
- Troubleshoot issues on the settlement statement.
- Mostly answering phone calls - Tier 1 phone calls - IDPs who need statements sent, order transfers - simple action items - logging the calls into Service Now.
This 6+ month position starts ASAP.
ALPHA'S REQUIREMENT #23-00146
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE
Job Type: Contract
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
Shift:
- Morning shift
Ability to commute/relocate:
- Hanover, PA 17331: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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