Customer Service Assistant -Bristol, TN

Work Location: Bristol, TN

Division/Department: Customer Service - I, II, III

Reports to: Customer Service Manager

Essential Duties and Responsibilities:

· Run inventory report for specified customers each morning

· Enter shipping releases for specified plants

· Maintain backlog and WIP report

· Communication through e-mail/phone with customers and/or buyers regarding
releases

· Data entry to status report and other reports

· Verify and approve invoices

· Assist with outsourcing of jobs

· Filing of documentation and/or communications.

· Outstanding attention to detail

· Excellent mathematical skills

· Accurate and quick data entry

· Able to handle multiple projects simultaneously

· Cohesive to a team environment

· Create and edit spreadsheets maintain compliance with all company policies and
procedures

· Must be able to perform duties while maintaining confidentiality

· Performs other related duties as required and assigned.

Education and/or Work Experience Requirements:

· Excellent verbal and written communication skills, including ability to effectively
communicate to customers, to include face-to-face exchange of thoughts, ideas, feelings
and emotions between two or more people. This includes both verbal and nonverbal
elements of personal interaction

· Proficient with Microsoft Office (MS Office – Word, Excel and Outlook)

· Must be able to work under pressure and meet deadlines, while maintaining a positive
attitude and providing exemplary customer service

· Must have good organizational and time management skills

· Ability to work independently and to carry out assignments to completion within
parameters of instructions given, prescribed routines, and standard accepted practices

· High School Diploma or Equivalent

Physical Requirements:

· Ability to safely and successfully perform the essential job functions consistent with the
ADA, FMLA and other federal, state and local standards, including meeting qualitative
and/or quantitative productivity standards.

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

· Must be able to talk, listen and speak clearly on telephone

To be considered for this position, you must complete an online application at www.therobinetteco.com.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Work Location: One location

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