Customer Service Job at Apex Placement & Consulting

Apex Placement & Consulting Rochester Hills, MI

We are excited to announce a new Apex partnership with a great textile manufacturing company with 70 years in business. Our partner is looking for their next tenured team due to internal promotions, retirements, business growth and succession planning. The industries they serve are medical, hospitality and education sectors and have continued to blossom, even through the pandemic. These are all DIRECT HIRE positions offering an amazing medical benefits package after the first 60 full days of employment and 15 PTO days.
Benefits and other wow factors include:

  • Fully paid BCBS with 2 options to choose from
  • Vision & Dental Benefits
  • 3% 401K Match
  • Profit Sharing Paid 2 times a year
  • Amazing PTO Plan – 15 days/year
  • Prorated based on hire date
  • Performance based raises typically after 6 months
  • Great environment – not a stationary, repetitive type role
  • Catered Lunches 1/month on Fridays
  • Stocked beverage cooler
  • Full kitchen/break room with TV and Netflix
  • Daily Food truck

****THIS SHIFT WILL BE FROM 9:00 AM - 5:30 PM MONDAY - THURSDAY and FRIDAY FROM 8:30 AM - 5:00 PM*****

Responsibilities:

  • Handle customer inquiries and entering incoming orders
  • Provide information about the products
  • Troubleshoot and resolve product issues and concerns
  • Assisting Outside Sales Professionals with customer related issues and opportunities
  • Handle 30 - 40 calls per day during busy season
  • Process export paperwork in Fedex and UPS system

Qualifications: Previous experience in business to business customer service, sales, or other related fields

  • Ability to build rapport with repeat customers
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Previous customer service experience in B2B preferred

If this sounds like a place you could grow with, apply now and speak with one of our HR professionals today!
#growwithApex #apexhasjobs #apexdoesdirecthire




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