Courteous communicator. Confident problem solver. Active listener. If this sounds like you, working on Spectrum’s Community Solutions Billing team may be the right next step in your career.

Our Community Solutions team keeps more than 9 million customers connected, including residents of apartments, HOAs, senior living properties, off-campus student housing, RV parks, and marinas. In this professional Customer Service Billing & Sales Rep role, you’ll interact with residents living within multiple dwelling unit (MDU) communities that already have exclusive agreements with Spectrum.

BE PART OF THE CONNECTION

Spectrum is America’s fastest-growing TV, Internet, and Voice provider. By understanding our high-quality products and services, you’ll evaluate and discuss the benefits and available upgrades to new and existing customers. When you grow our network, the company grows, and your career will grow, too!

WHAT OUR BILLING REPRESENTATIVES ENJOY MOST:

• Representing a Fortune 100 company and market leader
• Establishing rapport with and educating customer
• Assessing customers’ needs, selling the right technology solutions, and ensuring customers understand our bulk community agreements
• Acting as a consultant when evaluating and discussing Spectrum’s products and services
• Creating best-in-class customer experiences and developing long-term relationships to retain customers while taking the opportunity to upsell

We’re a fast-paced Billing & Sales team working inside our 24/7 bustling call centers. On any given day, you will handle billing or support inquiries, grow customer accounts, overcome objections, and work towards meeting and exceeding sales goals. Depending on your schedule, hours may vary and may include weekends and holidays. If you're consultative and enjoy providing exceptional customer service, you’ll feel at home with Spectrum’s Community Solutions.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications:

• Education: High School diploma or equivalent
• Experience: 6+ months of customer service experience
• Skills: Effective communication, customer service, multi-tasking, and problem solving skills
• Abilities: Sound judgement, motivated, results-driven, works well under pressure

Preferred Qualifications:

• Experience working in a call center environment
• Sales experience

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: We invest in your learning by providing paid training and opportunities to move up within the company
• Competitive Pay: Earn an hourly base pay starting at $20.00 per hour along with commissions.
• Supportive Teams: We collaborate and encourage one another, offer coaching sessions, and want to see you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry including complementary Spectrum services

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Job Type: Full-time

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Weekend availability

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• East Syracuse, NY 13057: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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