The Customer Service Coordinator strives to consistently provide knowledgeable, efficient, and excellent customer service in a courteous and professional manner.

Job Responsibilities

• Assist and support the Customer Services Management Team with escalated issues and develop resolutions to trends that adversely impact the overall department.
• Assist and educate customers regarding Hill Physician Medical Group’s policies and procedures.
• Assist customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions.
• Adhere to the Customer Service Attendance Policy.
• Abide by HIPAA regulations.
• Adhere to the company safety regulations.

Required Experience

• Minimum 1 year of Customer Service call center experience required
• High School diploma or GED required
• Experience working in a healthcare setting
• Working knowledge of Microsoft Office i.e. Excel, Outlook, Word
• Experience with handling medical claims and eligibility inquiries
• Knowledge of various insurance types e.g. PPO, HMO, etc.
• Strong written and verbal communication skills

Our work environment is a friendly, collaborative one where talented, creative, results-oriented people find professional satisfaction and personal growth. We offer competitive salaries, bonuses, health and welfare benefits, paid holidays, time off for sick leave and vacation, and a 401k plan that is among the best in the area!

$21.89/hour

At Hill Physicians Medical Group, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.

We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!

Additional Information

We’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Hill Physicians has much to offer prospective employees. We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.

Hill Physicians Medical Group offers our members and the communities we serve some of the most advanced and comprehensive healthcare in northern California – through a network of primary care physicians, specialists, and other healthcare providers consistently rated among the best in California. With more than 3,800 physicians and 300,000 members, we are the largest network of independent physicians in northern California.

Hill Physicians is an Equal Opportunity Employer

Job Type: Full-time

Pay: $21.89 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Stockton, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)
• Microsoft Office: 1 year (Required)
• health care: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)

Work Location: One location

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