Renegade Insurance, is a modern, tech-enabled P&C insurance agency that provides an environment for employees to become exceptional through dynamic contribution and growth opportunities. We leverage our cutting-edge proprietary technology, our highly efficient and customer-centric service organization and our state-of-the-art agency model to be a disruptive force in the insurance industry.

Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines. You will help customers understand their coverage, assist them with any claims as needed, and re-shop clients at renewals to ensure they are with the best carrier for the best rate. Must have License. Experience with Epic is a plus but not required.
The Customer Service Executive will be responsible for:

• Providing amazing customer service for Property and Casualty Insurance customers and prospects
• Completing all customer service requests including claims, endorsements, payments, and ID cards
• Managing and completing renewals
• Providing quotes for prospects
• Assisting Producers and Account Managers to respond to any service needs of customers.
• Fostering strong and lasting relationships with Producers and Account Managers
• Participating in scheduled team and office meetings
• Providing Account Management backup
• Maintaining working knowledge of carrier products and processes
• Performing other functions as assigned

The Customer Service Executive Qualifications look like:

• Excellent customer service skills
• Excellent organizational skills, effective time management, and interpersonal skills
• Excellent verbal, written and listening skills
• Ability to successfully and creatively problem solve and negotiate solutions
• Experience with Salesforce and Applied Systems agency management system preferred but not required
• Positive thinker, comfortable with fast paced environment
• Strong Knowledge of personal and commercial insurance products
• Active Property and Casualty Insurance License (preferred)
• Ability to work in a team environment and train others as necessary
• Proficiency in Windows, Word, Power Point and Excel (knowledge of working with spreadsheets is required)
• Contact Center experience preferred

Excited?

Great!! Us too!!

Job Type: Full-time

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