Customer Service Manager Job at Talent Recruiting Partners

Talent Recruiting Partners Birmingham, AL

Talent Recruiting Partners is seeking a Client Service Manager for an established, Birmingham-based company in the sales/distribution industry.

The Client Service Manager will be responsible for managing a team of Client Service Representatives. He or she will work closely with the COO to develop, communicate and track KPIs associated with client experience as well as implement processes and procedures to drive improvement.

This is a fantastic opportunity for someone with management experience and leadership skills to join a company that is going through an expansion phase that will offer strong future upward mobility!

Qualifications:

  • Bachelor’s Degree from an accredited institution, or equivalent experience
  • Minimum 3 years’ experience leading a customer service team
  • Proficiency in MS Office applications including Microsoft Word, Excel, Outlook, and PowerPoint
  • Knowledge of ERP and phone systems a plus
  • Proven ability to manage and motivate a team

Job Type: Full-time

Pay: $55,000.00 - $85,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Ability to commute/relocate:

  • Birmingham, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Management: 2 years (Preferred)

Work Location: One location




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