Customer Service Optician needed

Do you love solving problems to help people live better lives? Do you have a passion for style and a gift for making people look and feel their best? Our busy optical practice needs an Optician to help our patients leave our office looking their best in their perfect new pair of glasses.

This is a full-time position with benefits and most weekends off! Your required schedule will be Monday 10:00am - 6:00pm, Tuesday 9:00am - 5:00pm, Wednesday 9:00am - 5:00pm, Thursday 11:00am - 7:00pm, Friday 9:00am - 5:00pm, and one Saturday per month from 9:00am - 3:00pm! The salary starts at $15 per hour for this position.

No Experience Needed:

Some experience in an optometry or ophthalmology office is certainly a plus, but it’s not required! We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!

We offer:

• Healthcare Benefit
• In-house vision benefits
• PTO and productivity incentives

What you’ll be doing as our Customer Service Optician

As an Optician, you are the “pharmacist” of the eye care profession. You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, medical needs, and more. This is not just any sales job! Your role is to be an educator and a style consultant as well!

Out of everyone that works at our practice, the Optician has the honor of satisfying patients the most! People walk in not being able to see, and you’re the one that sends them out looking great and SEEING great - so you get all the glory!

Some of your duties will include:

• Helping people pick out frames that suit them based on the shape of their face, lifestyle, prescription, and medical needs
• Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.
• Educating first-timers on how to use and take care of their glasses and contacts
• Troubleshooting prescription issues
• Taking accurate measurements for all lens styles and prescriptions
• Checking new glasses for fit and making adjustments if necessary
• Miscellaneous repairs
• Filing optical insurance claims
• Educating patients on what their insurance covers
• Keeping the optical space looking clean, neat, and welcoming
• Doing inventory, ordering, sending, and receiving shipments
• Cross-training to assist in preparing patients for their exams with technical pre-screening

Why this job is more than a job

In eye care, we change people’s lives. We help grandma and grandpa keep their independence by saving their eyesight. We help kids get better grades because they can finally see the board! We prevent devastating traffic accidents, allow parents to take in every detail on their children’s faces, and help people enjoy an improved quality of life – because life is so much better when you can SEE. If you want a career where you help the people in your community have better lives, this is the job for you.

If these sound like you, please apply!

• You can make anybody feel comfortable
• You’ve got the perfect balance of patience and efficiency
• You’re insanely detail-oriented
• You LOVE to learn and master new skills quickly.
• You’ve got a great sense of style and love to help people look their best.
• You’re happy to take as much time as a patient needs to pick the right glasses – after all, they’re going to be part of their everyday lives!
• You’re confident in making recommendations
• You’re outgoing and friendly - you connect with people quickly and easily
• You feel that every customer deserves red carpet treatment
• You’re known for having excellent follow-through
• Your reputation for honesty and integrity is legendary
• You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these confounded things” gets you excited to solve the problem.
• You take pride and ownership in your work – whatever you do, you do it well.
• You see yourself as an integral part of your team’s success (because we will).
• You’re always up for learning something new, and you master new skills quickly.
• You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.

About Us

Inland Eye Care is an optometry practice that offers comprehensive eye care services, medical eye care, and in-demand lenses and frames to Moscow and its surrounding communities. We love to come to work every day because we love what we do, and we’ve built an office culture that can’t be beaten. If you’re looking to join a team where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now! We value your time, so we’ll be back in touch with you very quickly.

This position requires proof of full COVID-19 vaccination. Masking is required in the office and COVID-19 mitigation measures are expected to be followed by all employees.

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