Midwest Animal Hospital seeks a client service focused individual to join their growing reception team! The primary job for a Phone Operator is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A good phone operator is a “people person” who enjoys working with diverse clients and is caring, friendly, and efficient. The phone operator must remain professional and courteous to clients while assisting them with all of their needs over the phone. Phone operators answer the phones, differentiate between routine and emergency cases, schedule boarding/grooming appointments, answer basic questions, and communicate between clients and other staff. A phone operator must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations. A phone operator should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The phone operator must know and understand our services and recommendations and be able to clearly communicate these to our clients.

Job Responsibilities

• Provide compassionate care to all patients
• Greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Check medical and computer records for accurate client addresses, phone numbers and e-mails.
• Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease
• Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items
• Know fees for routine services
• Retrieve, update and file patient medical records
• Recognize emergency situations, enlisting the aid of doctors and technicians
• Wear personal protective equipment required for each job duty and keep PPE in good working order. PPE includes goggles or face shields, aprons, gloves and/or other equipment assigned.
• Understand infectious diseases and how to control and prevent their spread

Educational Requirements & Skills Needed

• Educational Requirements:
• High school diploma or equivalent, some college preferred
• Minimum age requirement of 18 years old Skills Needed:
• Ability to read and comprehend instructions
• Effective communication with clients by phone
• Experience in caring for animals
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to work with computer-based veterinary software
• Exceptional customer service skills
• Ability to work in a fast-paced environment

Midwest Animal Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Midwest Animal Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits Include (but not limited to):

• Comprehensive Health Benefits including Medical, Dental, and Vision
• Short/Long Term Disability
• 401k
• Continuing Education
• Employee Pet Discounts
• To learn more about our hospital, check out our website: www.midwestanimalhospital.com

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Orland Park, IL 60467: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Veterinary: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: One location

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