Are you looking for an opportunity to utilize your customer service background while working for a global industry leader?

If you answered yes, then you should check out … ASSA ABLOY.

We are the global leader in door opening solutions, dedicated to helping our customer’s needs for security, safety and convenience. Come see who we are at: https://www.assaabloy.com/group/en/about-us

We have an exciting opportunity to join our Northwest Service Center based in Kent, Washington. This individual will act as the front line support to our customer base by helping to provide support, follow up and resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with our internal teams (Engineering, Sales, Production and Distribution), as well as, act as an external liaison with Suppliers, Distributors, Architects, Contractors, etc.

WHAT YOU WILL BE DOING:

• Process orders and handle customer inquiries
• Work to provide quick resolutions to customer queries and situations
• Help to assess and research customer issues and resolve them in a timely manner
• Provide general and technical information, as requested by the customers
• Communicate with customers on discrepancies and/or delivery conflicts
• Participate in estimating, shop seminars and sales functions including after hour functions
• Participate in a safe and harmonious working environment
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
• Other projects and assignments, as needed

QUALIFICATIONS / REQUIREMENTS:

• High School Diploma/GED required
• Bachelor’s in Business, Engineering or related area of study preferred
• Minimum of 2 years of Customer Service experience
• Previous Customer Service experience in a specialized technical industry or environment preferred
• Pricing knowledge / experience helpful

• Excellent verbal / written communication and organizational skills
• Ability to work effectively and positively in a team environment
• Proficient computer skills with knowledge of Microsoft preferred
• Effective e-mail and telephone communication skills
• Knowledge of ERP systems and shipping software a plus
• This role requires someone who is self-motivated, self-regulating and able to meet job expectations with minimal supervision

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this Job, the employee is frequently required to; sit, hear, talk, use hands and fingers to operate office equipment and a computer and handle documents. Occasionally required to; stand and walk, lift, carry, and/or move up to 10 pounds. Specific vision abilities required by this job include; close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Compensation

$20 to $30 per hour, depending on experiece

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Talent Acquisition Manager at stephanie.mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran