Astrodyne TDI Customer Service Team has an immediate opening for an individual to increase Customer Service and Sales. This position will be based out of our office in Hackettstown NJ and offers a great opportunity to work closely with our Outside Sales Teams, Operations, Engineering and Customers. In this role you will be responsible for effectively managing service sales from proposal to long-term client relationship. A successful Inside Sales Rep will utilize their customer relationship skills and inherent drive to increase sales across the organization and provide world-class support to our customers.
Responsibilities: (include the following, other duties may be assigned)

• Oversee key accounts and customers to meet short and long-term strategic business goals
• Enlist and utilize sales analyses to research, evaluate and forecast incoming orders and releases.
• Provide sale assistance to our outside sales and field service teams for assigned territories.
• Oversee the customer experience from quotes, orders, inquiries, status updates, and shipping information.
• Proactively informs customers about issue status, clarifies any questions, and ensures a positive customer experience throughout the entire process.
• Prepares, analyzes, and acts on regular statistics (e.g. forecast) using available tools and collecting relevant information.
• Tracks regular target performance and provides results to management and ensures accuracy of documentation including shipping, invoicing, and finance systems.

Qualifications

Education & Experience:

Someone who is energetic, self-motivated, and flexible in tasks. A team player that can help cross-functionally and has strong communication skills. Experience with Electronic Sales is an added benefit. Ability to multi-task efficiently and effectively as evident in the accuracy and precision of the work.

Desired Skills & Experience:

• Bachelor’s degree preferred but not required with previous relevant work experience
• 5-10 years of work experience in a fast-paced customer service-related position
• Excellent written and verbal communication skills
• Ability to work in a self-driven, dynamic business environment
• Strong organizational skills
• Ability to use discretion and make decisions independently
• Proficient with MS Office especially Excel and Outlook

Due to Military affiliations, we are unable to sponsor candidates who require a Visa. Must be a US Citizen or Permanent Resident/Green Card Holder.

AAP/EEO Statement

Astrodyne TDI is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, disability, military status, genetic information, or any other legally protected status.

NOTICE TO THIRD PARTY AGENCIES:_
Please note that Astrodyne TDI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Astrodyne TDI will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Astrodyne TDI explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Astrodyne TDI._

Job Type: Full-time

Pay: $51,000.00 - $61,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Sales Experience: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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