We are one of the largest and fastest growing automotive dealers in the country with 20 locations in 11 states. We share your drive; we're committed to providing you with a clearly defined career path that will allow you to go as far as your drive and ambition will take you. If you have an entrepreneurial spirit, welcome a challenge, have high personal standards of achievement and are extremely motivated, we have endless opportunities for you to succeed.

Pay: $18-$20 per hour, based on experience

Benefits

• Medical, Dental, and Vision insurance
• HSA match
• Pharmacy discount program
• Employer paid life insurance
• Pet insurance
• Employee Assistance Program
• Retirement plan with matching
• Gym Discount
• Paid holidays
• One of the best Paid Time Off policies in the industry!
• Employee Purchase Program Discount

Responsibilities

• Responsible for KPI in Customer Service including but not limited to:
• CS Claims % (IUP)
• Monthly CS claims cost gross
• Claims CS cost p/car
• Customer Service Satisfaction
• Answer all calls to Customer Service Number
• Open ticket resolution for all CS Claims management
• Ensure that all qualified CS claims forms are properly filled out in the appropriate order with the customer and completed
• Manage process for claim for qualified repairs
• Record notes and steps in the process in CDK, DealerSocket, and all applicable systems
• Authorize shop to run diagnostic to confirm issue
• Get pictures of potential repairs
• Work with CS manager to validate repair to confirm parts sourcing and timeline
• Build estimate for parts
• Build estimate for book hours
• Communicate timeline and expectations with customer
• Provide transportation and other support as necessary to ensure that the CS obligations are being appropriately met and customer experience is optimal given the circumstances
• Manage customer process for unqualified repairs
• Introduce partner vendors
• Help through the resolution process
• Confirm that customers have been helped and ticket is resolved
• Provide back-up support as needed to the Warranty Administrator
• Enter all sublets into CDK
• Track and monitor all rental and loaner vehicles
• Maintain all customer service reports
• Additional duties as assigned

Qualifications

• Bilingual in Spanish
• Previous customer service experience required
• Ability to pass a drug test, background check, & motor vehicle verification
• Proficient with Microsoft Office Suite or related software
• Ability to motivate and manage yourself
• Positive, outgoing, can-do attitude
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.