caminobluff.com

CUSTOMER SERVICE REPRESENTATIVE Job at Go-Glass Joy, LLC

Go-Glass Joy, LLC Lewes, DE 19958

Job Information

  • Date Posted
    2024-06-03
  • Location
    Lewes, DE 19958
  • Job Title
    CUSTOMER SERVICE REPRESENTATIVE
  • Gender
    Both

Description

At Go-Glass, our Customer Service team is at the core of each interaction with our customers as they are the first line of contact. Whether assisting customers with scheduling a new appointments, taking payments, or simply answering a customers questions, our goal is to Make Every Interaction Count!

We are looking for an enthusiastic individual to join our team. You should be polite, reliable, knowledgeable, and adaptable. You will be the liaison between our company and its current and potential customers. The successful candidate will be customer-focused, detail oriented, and efficient. You should be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. Customer Service Representative will perform a variety of functions to assist customers who contact the company via phone, e-mail, or in-person. Many of these functions are sales-related including providing quotes, creating work orders, scheduling installations, and processing low complexity invoices. In this position, other office functions tracking supplies, organizing sales files, and maintaining the customer showroom.


Essential Functions
Perform a wide variety of office sales and administrative tasks including the following:
  • Deliver a consistent and high-level of customer service to all Go-Glass customers.
  • Answer the phone professionally and assist those customers promptly.
  • Assist walk-in customers with questions, service requests, and product/service selection for low complexity home and auto products in a polite and professional manner.
  • Schedule estimating and installation appointments for sales and service teams.
  • Provide sales support by making follow-up sales calls, collecting deposits, ordering materials, and answering customer questions.
  • Respond to internet inquiries via professional, written and verbal communication.
  • Prepare sales estimates for low complexity home and auto projects.
  • Maintain an organized filing system for sales, purchasing, administrative, and other documents.
  • Maintain a clean and professional customer showroom.
  • Other duties as assigned

Requirements

  • Individual must be able to read and perform arithmetic in fractions and decimals.
  • Ability to use/read a measuring device such as a tape measure.
  • This position does not require the training or supervising of others.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Excellent multi-tasking skills.
  • Proficient with Microsoft Office Suite and related software.
  • Familiar with CRM systems and practices
  • Must be authorized to work in the United States
Education & Experience
  • High school diploma or equivalent required
  • At least one year of administrative and clerical experience required.
Physical Demands:
The Office Manager typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

EEOC Statement
Go Glass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Top Jobs

Related Jobs