Customer Service Representative Job at Keystone Automotive Industries

Keystone Automotive Industries Sumner, WA 98390

Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Essential Job Duties Handle phone and emails from customers Call center functions to provide quality customer service Ensure the company establishes and maintains constant communication with customers. Understanding of eBay and eCommerce sites (i.e. LKQonline.com) Knowledgeable on all aspects of product inventory, data entry, invoicing, cancellations, credits, and customer service inquiries. Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services. Generate sales from online leads Assumes other duties as assigned.

Supervisory Responsibilities:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Must have good written and verbal communication skills and the ability to work well with others. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):
EDUCATION AND/OR EXPERIENCE: High School graduate required.
 KNOWLEDGE/SKILLS/ABILITIES: Must have good written and verbal communication skills along and the ability to work well with others. Must have good customer relations skills.
 MACHINES, EQUIPMENT, AND SOFTWARE: Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.
 PHYSICAL DEMANDS AND WORKING CONDITIONS: This position requires sitting, standing, bending, and lifting. Must be physically able to lift boxes weighing approximately 30 lbs. Must have the ability to work under conditions of frequent interruptions and be attentive to details.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Weekly day range:

  • Monday to Friday

Work Location: One location




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