LGC is a leading, global life science tools company, providing mission-critical components and solutions for high-growth application areas across human healthcare and applied market segments. Our high-quality product portfolio comprises mission-critical tools for genomic analysis and quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

Our tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to bring new diagnostics and therapies to market; progress research and development; optimize food production; and continuously monitor and enhance the quality of food, the environment, and consumer products.

LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners, and the global scientific community. Join us and help us achieve our mission of Science for a Safer World!

Job Purpose

This candidate is dependable, committed, reliable and responsive, with a high work ethic. Accuracy is important to them for their daily work outcomes, however they learn quickly from any mistakes made. They are able to work in a high pressure environment and maintain a positive, enthusiastic and high energy attitude. On time and attendance is important to them. They are motivated to seek, through their performance, customer satisfaction for our internal and external customers.

Key Responsibilities

• Experience of working in a sales support environment with order entry exposure.
• Can do attitude and willingness to go that extra mile. Positive, enthusiastic and high energy.
• Excellent telephone manner and communication (written and verbal skills) are Essential.
• Customer focused, detail oriented for accuracy and an effective problem solver.
• Strong computing and keyboard skills (> 40 wpm). Excel basic and Word required.
• Team Player, supportive of colleagues.
• Experience in using ERP systems such as SAP, ORACLE, SAGE etc.
• Experience in using CRM systems such as ZenDesk, Zoho, Hubspot.

Desired Skills:

• An interest in Chemistry or Science.
• Fluent in Spanish.
• Experience in the Life Science industry or related field.
• Experience with IFS or Salesforce.

Education and/or Experience

Education: Associates Degree or higher - Life Science/Chemistry field desired or Experience: 2 - 3 years of customer service experience or 3 - 5 years of call center experience

What we offer (US-based-employees):

• Competitive compensation with a strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical illness insurance
• 401(k) retirement plan with a matching employer contribution
• Company-paid short- and long-term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Companywide social events, frequent catered lunches, and much more!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Desired hourly rate? (Please give me a range you would like)

Experience:

• CRM software: 1 year (Preferred)
• ERP systems: 1 year (Required)

Work Location: One location

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